Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6330 Fountain Square Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
6330 Fountain Square Dr, Citrus Heights, CA
95621, United States
Hours
Reviews
2.4
325 reviews
5 stars
87
4 stars
25
3 stars
14
2 stars
12
1 star
187
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are inconsistent, with some praising helpfulness while others report rudeness and unprofessional behavior.
Passport Services
Passport services receive mixed reviews; some customers appreciate the efficiency and professionalism, while others express frustration with long wait times and poor communication.
Delivery Issues
Numerous complaints about packages being misdelivered or not delivered at all, leading to significant customer dissatisfaction.
Facility Conditions
The facility is generally described as clean, but there are complaints about accessibility and operational hours not matching posted information.
Customer Service
Overall customer service is perceived as lacking, with many reviews highlighting unhelpful or rude interactions with staff.
- MRmarti rDec 18, 20254.0it hit or miss with the staff
- EEEmberNov 24, 20251.0If I was able this would be a zero star review. I'm extremely disappointed in USPS, specifically this location. I ordered a package worth upwards of $200. The mailing process went smooth until the delivery date. I received an email stating my package had arrived, I checked my mailbox and there was no package, no parcel key for a larger mailbox. My partner went into this location on my behalf the next day to figure out what happened to my package. The supervisor on duty stated they were searching for the package and they would send the carrier on route to double check if my package was delivered incorrectly or to the wrong address. Same day I called USPS customer service to see if there was any update and I was informed a case was opened for the tracking number attached to my package. I call 2 days later and the case for my package was closed. I did not receive any updates or reason why my case was closed. Have been checking my mailbox since and still no luck. There's no reason the case should've been closed if my package still isn't in my mailbox or in my hands. Not only that but the supervisor on shift that I spoke with told me they would call me with an update before the end of the day. No call. No update. They need to get it together because I will never trust them with my mail again.
- DMDonna MatsonNov 20, 20255.0package arrived in Ky in 4 days. I was told paying extra would be the same as paying ground. The man was very nice and right. Thank You
- RRRosháOct 19, 20255.0My experience is specifically with the passport office. Both times I’ve visited (for passport and fingerprinting) I have encountered some of the most friendly and helpful staff here. Professional and just super kind. I booked an appointment for passport and for fingerprinting it is walk in only but you do not have to wait in passport line (check in with the staff as soon as you arrive) - fingerprinting only takes 5 minutes if that and I was told by staff, the service is available Mon-Sat (not on Sun). It cost $50 to send prints electronically to FBI for identity history requests (the initial request must be done online in advance, QR code and order number required and the $18 fee paid to FBI online). I received my summary within the hour.
- JIJoshua InfanteOct 8, 20255.0Very big facility with helpful Postal employees. The place is kept very clean and plenty of public parking for conducting your regular postal needs. Also, passports are processed here.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 6330 Fountain Square Dr?
At this location, you can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this post office?
Yes, this post office accepts first-time passport applications for the U.S. Department of State and most locations can also take your passport photo. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices that offer passport services require scheduling an appointment using the USPS online scheduler. Limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 6330 Fountain Square Dr?
The post office is open Monday through Friday from 10:00 AM to 5:00 PM, Saturdays from 10:00 AM to 3:00 PM, and closed on Sundays.
Can I get a passport photo at this location?
Yes, passport photos are available by appointment using the online scheduler. The current fee for a passport photo is $15.
How can I get a PO Box at this post office?
You can apply for a PO Box online or in person at this location. Online reservations are quick and secure at the USPS website, with instructions provided to complete setup in person.
Are the PO Boxes accessible after regular lobby hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; however, access hours can vary by location. Please check with this post office for exact lobby access times.
What nearby places can help me locate or visit the United States Postal Service at 6330 Fountain Square Dr?
Nearby places include another US Post Office and the Citrus Heights Community Center. These landmarks can help you find the USPS or provide activities before or after your visit.
Are there any nearby services where I can manage related errands alongside my USPS visit?
Yes, nearby locations include Sam's Club for shopping and pharmacy needs, and Citrus Heights City Planning office if you require city services, making it convenient to combine errands.
What nearby public service and medical support locations can assist visitors to the USPS?
Close to the USPS at 6330 Fountain Square Dr are Citrus Heights PD for police services, Citrus Heights Animal Control, and medical providers like Mercy Medical Group and Quest Diagnostics, offering comprehensive support.