United States Postal Service

2.2
257 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 750 3rd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
750 3rd Ave, Chula Vista, CA
91910, United States

Hours

Reviews

2.2
257 reviews
5 stars
54
4 stars
19
3 stars
9
2 stars
14
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of assistance.

Delivery Issues

Customers frequently reported lost or misdelivered packages, leading to significant dissatisfaction with the reliability of mail services.

Long Wait Times

Many reviews mentioned excessively long lines and slow service, particularly during peak hours, contributing to a negative customer experience.

Inconsistent Hours

Several customers noted discrepancies between posted hours and actual opening times, leading to confusion and frustration.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific staff members who provided helpful service.
  • AL
    Apo Lakay
    Nov 16, 2025
    1.0
    11/16/25 Ever since they started the renovation, I have too many package and letters missing. Often time lines is too long to pick up the mail. Very unorganize..👎👎
  • JN
    Jasmin N
    Nov 1, 2025
    2.0
    Visited on 10/08. Extremely slow service. Limited parking in the front. There was plenty of parking in the back, but it was only for staff, despite there being quite a few open spots.
  • KK
    Koray
    Oct 25, 2025
    1.0
    They keep putting my packages into other people’s mailboxes. I have filed complaints, but there has been no investigation or any feedback at all. My SSN card, work permit card, bank debit card, and credit cards are all missing. This is the second time my work permit card has been lost, and besides the $1,000 I had to pay for renewal, I have lost countless other letters and documents. I have submitted an online report regarding mail theft. Whoever is delivering the packages to 1390 Santa Alicia Ave, Chula Vista 91913 (Camden Sierra) must be investigated immediately. Mail containing sensitive personal information, such as first-class letters, should never be delivered to the wrong person. I am waiting for the U.S. Postal Inspection Service to respond to my report. Depending on the outcome, I will take this case to court. My neighbors often bring me packages—creams and pajamas I ordered for my children—that were wrongly placed in their mailboxes, and each time a different person comes to my door saying, “This was left in my box, but it’s for you.” There’s only one explanation for this: the delivery personnel are not making these mistakes by accident; they are doing it intentionally. I have made more than 20 calls about this issue. I didn’t want anyone to be upset, but someone definitely will be. I will pursue this matter to the very end.
  • EM
    eric meza
    Oct 21, 2025
    1.0
    Mail delivery person didn't show up today. I had a package going out that needed to be shipped today. Not the first time this has happened.
  • AL
    A Lady
    Oct 11, 2025
    1.0
    The website and the door both state that they open at 9 AM on Saturday. It’s 9:15am There’s a bunch of people standing outside and not a worker to be seen. The construction is no excuse.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.