United States Postal Service

2.7
122 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 830 Kuhn Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
830 Kuhn Dr, Chula Vista, CA
91914, United States

Hours

Reviews

2.7
122 reviews
5 stars
42
4 stars
7
3 stars
5
2 stars
6
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of accountability.

Package Issues

Numerous complaints about lost packages, misdelivered mail, and lack of assistance in resolving these issues.

Long Wait Times

Customers frequently mentioned long lines and insufficient staffing, leading to delays in service.

Mixed Experiences

While some customers praised friendly and helpful staff, many others had negative experiences, indicating inconsistency in service quality.
  • MM
    Michele Molina
    Dec 20, 2025
    1.0
    1 person working the front, 15 customers waiting the weekend before Christmas. Way to go, post master 😒
  • KA
    Kenneth Arellano
    Dec 11, 2025
    1.0
    I believe they are performing mail theft. Package was last “accepted” at this location and no tracking updates were sent after that. It’s been over a week from the expected delivery (3 weeks since package was order was placed) and no package has been updated and delivered. Mind you I only live a few cities down from this location…
  • JA
    Joecimen Abuyuan
    Nov 28, 2025
    1.0
    Mailed big pkg that never arrived to destination. No assistance with follow up, keeps saying it’s a different dept
  • AS
    Akina Sato
    Oct 15, 2025
    1.0
    👎🏼👎🏼👎🏼👎🏼 My mail is missing!!!! Told me my fault.. 👎🏼👎🏼👎🏼👎🏼 I paid for stamp..
  • VB
    VSimone_MUA “Brow_Face_Nurse”
    Oct 3, 2025
    1.0
    As of yesterday, October 2, I am now on my third missing package, which has been marked by delivery by obviously the most incompetent postal delivery person ever. Two packages in one day and one package as of yesterday. Now I am going to have to go back to the post office to figure out why this person is still delivering packages. If they are not smart enough to be able to put the key in the in the right mailbox, then they should not be delivering mail at all. If I could give zero stars, I most definitely would. No accountability and no proper assistance to rectify the situation. Simply calling the incompetent postal worker is not enough. Maybe they should adopt the practice that Amazon has where deliveries are made, and a picture is sent to show proof of delivery because at this point I think the postal worker is stealing my packages and is marking them delivered, knowing that his higher ups will not do anything about it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.