United States Postal Service

2.7
119 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 830 Kuhn Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
830 Kuhn Dr, Chula Vista, CA
91914, United States

Hours

Reviews

2.7
119 reviews
5 stars
42
4 stars
7
3 stars
5
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported missing packages, incorrect deliveries, and lost mail, leading to frustration and distrust in the postal service.

Customer Service

Feedback on customer service was mixed; while some staff were described as friendly and helpful, many customers experienced rudeness and unprofessional behavior.

Long Wait Times

Customers frequently mentioned long lines and insufficient staffing, resulting in delays and dissatisfaction during visits.

Cleanliness and Organization

The facility was noted to be clean and organized, contributing positively to some customers' experiences.

Helpful Staff

A few employees received praise for their assistance and problem-solving skills, particularly in resolving issues with lost packages.
  • AS
    Akina Sato
    Oct 15, 2025
    1.0
    👎🏼👎🏼👎🏼👎🏼 My mail is missing!!!! Told me my fault.. 👎🏼👎🏼👎🏼👎🏼 I paid for stamp..
  • VB
    VSimone_MUA “Brow_Face_Nurse”
    Oct 3, 2025
    1.0
    As of yesterday, October 2, I am now on my third missing package, which has been marked by delivery by obviously the most incompetent postal delivery person ever. Two packages in one day and one package as of yesterday. Now I am going to have to go back to the post office to figure out why this person is still delivering packages. If they are not smart enough to be able to put the key in the in the right mailbox, then they should not be delivering mail at all. If I could give zero stars, I most definitely would. No accountability and no proper assistance to rectify the situation. Simply calling the incompetent postal worker is not enough. Maybe they should adopt the practice that Amazon has where deliveries are made, and a picture is sent to show proof of delivery because at this point I think the postal worker is stealing my packages and is marking them delivered, knowing that his higher ups will not do anything about it.
  • SG
    Sonja Greer
    Sep 15, 2025
    5.0
    Friendly customer service, super helpful!!
  • KW
    keisha wallace
    Sep 6, 2025
    1.0
    No help when they lost my check also opened two of my checks
  • NS
    Nilo Sotto
    Aug 26, 2025
    5.0
    No long wait

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.