Brand Certified
United States Postal Service
2.4(203 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5375 Walnut Ave, Chino, CA
91708, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5375 Walnut Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
203 reviews
5 stars
53
4 stars
15
3 stars
8
2 stars
9
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific mentions of poor treatment and lack of professionalism.
Efficiency
Customers frequently noted long wait times and understaffing, leading to frustration with service speed.
Delivery Issues
Numerous complaints about misdelivered packages and mail, with customers expressing dissatisfaction over lost or damaged items.
Passport Services
While some customers had positive experiences with passport services, many reported confusion and poor communication regarding appointments and walk-in policies.
Parking and Accessibility
Customers highlighted issues with limited parking and accessibility, contributing to a negative overall experience.
- MKMizgin Kıncal3 days ago1.0We made two passport appointments, but each time they were cancelled with excuses like "staff shortage" or "system malfunction." We are traveling with a young child, and this is really difficult. If an appointment is given, the service should be provided. Please be more organized in this regard.
- PCPresley CalkinsFeb 23, 20261.0The man working that helped me, whoever clerk 21 is, was incredibly rude, made me fill out both sides of my envelope because it was done "too large" only to cover it up with stickers, but only before being sure to very aggressively bend my package back and forth multiple times likely ruining the stickers inside of it. Just another lovely reason why running a business costs so much money. Now ill have to not only pay for more shipping but to replace damaged product. Also, the reason I had to rewrite it was because he TOLD me to write it in to, from format, and then said, no it needs to be from, to. What a jerk 🙃
- MPMasoud PaindaJan 5, 20261.0After holidays, on Monday a big line and one person was working.
- CSCaz SandsDec 8, 20251.0SOOOO SLOOOOOW! There’s 2 people serving like 25 people in line and they are the slowest people ever. You go to Chino Hills and you are in and out. Please get some workers!
- CTChristie TNov 22, 20255.0I had a great experience here at this location in regards to their Passport services. Passport services are by APPOINTMENT ONLY. It was super easy to book an in person appointment online through the USPS website. When I arrived, it was busy as usual & there was a line. They separated the lines into two, with passports standing to the side. Per appointments, it went by pretty quick. Christy provided amazing guest service. She was efficient, thorough, friendly and quick. It was my first time applying for a passport and she guided me step by step with ease. They do provide money orders & on site passport photos. I was in and out the post office within 20 minutes. Limited parking in the front. Handicap accessible. Self service kiosk desk available.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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