Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5375 Walnut Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
198 reviews
5 stars
52
4 stars
15
3 stars
8
2 stars
9
1 star
114
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with mail and package deliveries, including misdelivered items and packages not being delivered at all.
Customer Service
Feedback highlighted a mix of experiences with customer service, ranging from helpful and friendly staff to rude and unprofessional behavior, particularly from management.
Long Wait Times
Many reviews mentioned long wait times both in-store and on the phone, with some customers waiting over an hour without assistance.
Staffing Problems
Customers noted that the location is often understaffed, leading to poor service and long lines, especially during busy periods.
Mixed Experiences
While some customers had positive interactions with specific staff members, the overall sentiment leaned towards dissatisfaction with the service quality.
- CTChristie T2 days ago5.0I had a great experience here at this location in regards to their Passport services. Passport services are by APPOINTMENT ONLY. It was super easy to book an in person appointment online through the USPS website. When I arrived, it was busy as usual & there was a line. They separated the lines into two, with passports standing to the side. Per appointments, it went by pretty quick. Christy provided amazing guest service. She was efficient, thorough, friendly and quick. It was my first time applying for a passport and she guided me step by step with ease. They do provide money orders & on site passport photos. I was in and out the post office within 20 minutes. Limited parking in the front. Handicap accessible. Self service kiosk desk available.
- ASAmelia Sheina4 days ago5.0People were very nice and clear with their service. Helped me ship the package no issue
- SCStephen CheinOct 7, 20251.0This is the worse post office I have ever encountered. We constantly received mails for other companies. The delivery person simply can not read the address and unable to deliver mails to the correct address. Moreover, we have not receive any mails for over 2 weeks because someone tried to break in to the mail boxes at the address. The post office simply stopped deliver mails to the box without telling all the tenants that we will have to pick up the mails at the post office. Extremely poor service!!!
- SDSiana Day DreamsSep 25, 20251.0They rarely answer the phone. Why have a number if you don't bother picking up the phone???
- AWAndy WuSep 21, 20255.0Nice people, short wait time and great service for priority mail express and prepaid return, I was visited on Sat around 10am.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5375 Walnut Ave offer?
This location offers mail and package services, money orders, PO Boxes, passports, gift cards, and more.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment made through the online scheduler, though limited walk-in hours are available at select locations.
Can I get a passport photo taken at this Post Office?
Yes, but you need to make an appointment for passport photos using the online scheduler.
How much does a passport photo cost at this location?
The fee for a passport photo is $15.
Can I reserve a PO Box online for this Post Office?
Yes, PO Boxes can be searched for availability and reserved online, with in-person completion required at the Post Office.
What are the operating hours for this USPS location?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 2:00 PM, closed on Sunday.
Are the PO Boxes at this Post Office accessible after regular hours?
Many USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for specific access times.
Where is the nearest transit or landmark that can help me find the Post Office?
The Chino Post Office and US Post Office are nearby landmarks, making it easier to locate the USPS at 5375 Walnut Ave.
What local services can I use before or after visiting the USPS on Walnut Ave?
You can visit nearby medical services like Dr. Phung - Chino or dental offices such as Tony Cabrera Inc for health needs, or grab a treat at La Michoacana ice cream shop.
Are there any nearby businesses for shopping or supplies to visit along with the USPS?
Yes, nearby places include Industry Saw & Machinery Sales for business supplies and Short Load Concrete for building materials.