United States Postal Service

2.4
201 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 550 Vallombrosa Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
550 Vallombrosa Ave, Chico, CA
95926, United States

Hours

Reviews

2.4
201 reviews
5 stars
57
4 stars
11
3 stars
10
2 stars
8
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of employees being disrespectful and lacking professionalism.

Delivery Issues

Numerous reviews highlighted problems with lost or misdelivered packages, with customers expressing frustration over the reliability of deliveries.

Parking and Accessibility

Customers consistently complained about inadequate parking and difficult access to the post office, contributing to a negative experience.

Mixed Experiences

While some customers had positive interactions with specific staff members, the overall sentiment leaned towards dissatisfaction with service quality.
  • JD
    Jarod Dossey
    Dec 30, 2025
    1.0
    This place sucks. They’re constantly messing up my delivery’s. I tell Amazon every time DONT SHIP MY STuff VIA USPS Chico. They are Constantly getting it wrong
  • AT
    Angelic Talkington
    Dec 30, 2025
    5.0
    OK so really? Well it's the Post Office etc what do you expect ? Yes on long lines during holidays and heck no there's not a lot of parking but Safeways parking ng lot is huge and right next door! As for service with a smile? Uhhh ...the holidays are probably stressful for the employees and I'm sure they have to deal with a lot just on normal days so--I don't really expect them to be delighted to see me at the counter however I will say that they are always very professional. And that's good because that means less jack jawin' (as a friend used to say) and more moving along in the line.
  • YA
    Your Angel
    Dec 27, 2025
    2.0
    first two trips went fine, but on my third, they did not verify the address where i was sending to with me (they got it wrong and didn't bother to check) so i got my package sent back to me. i understand why employees wouldn't be enthusiastic, but at the very least assist me 😭
  • LA
    Lory Allan
    Dec 13, 2025
    4.0
    I don’t get why people are so upset with this postal station. I find them to be doing their best. Happy holidays post office… I hope everyone who is standing line takes a little deep breath and is not rude to you.
  • EL
    Emily Loeblein
    Dec 10, 2025
    1.0
    The lady who’s been delivering our mail doesn’t even put it in the mail box, just puts it on the ground. My neighbor has also been having this issue as he has a fence and gate with a latch that’s easy to use but she doesn’t go through it to deliver his mail. She just leaves it on the sidewalk. It’s not only important information in the letters but she leaves packages on the sidewalk too. I’ve already had my new bank card get picked up my a random person due to it being left on the side walk. I had to call the bank and order another one again.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.