The UPS Store

3.5
169 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1244 in Chico offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Safeway Park Plaza At Mangrove And Vallombrosa.

Details

  • DeliveryNot available

Location

The UPS Store
702 Mangrove Ave, Chico, CA
95926, United States

Hours

Reviews

3.5
169 reviews
5 stars
86
4 stars
19
3 stars
9
2 stars
6
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and condescension.

Efficiency

Service is generally fast, but there are reports of long wait times during busy periods and issues with staff handling returns.

Store Conditions

The store has been noted for cleanliness issues and unpleasant odors, which detracts from the overall customer experience.

Operational Issues

Customers have experienced confusion regarding store hours and policies, leading to frustration with service availability.
  • LJ
    lim jahey
    3 days ago
    4.0
    While there may be occasional wait times, the staff consistently demonstrates professionalism and strives to optimize efficiency for the customers. This location represents a commendable option among UPS service centers.
  • KT
    Kim Tenorio
    Jan 5, 2026
    1.0
    I went to this location to return some Amazon items. I don’t normally return Amazon items here because I’ve found Kohl’s to be very easy. However, on one item, Amazon only gave me UPS as an option. So a few smaller returns I also chose to do at the UPS store so I could do it all at once. I had the original boxes despite the return saying it was not required. There was a line with a few people and two men working. They were slow, paid zero attention to the line of customers and despite the line, one walked in the back for a few minutes. When I realized the kiosk could be used for Amazon I went and scanned my return codes. Printed labels and just needed to tape the boxes closed to put the label on. I went over to the desk to hand them over and just asked to tape the box. The employee told me I was asking a lot and that the expectation was that boxes come taped. I told him the Amazon return said it wasn’t required but I brought my boxes anyway. He told me we charge a dollar to tape the boxes but I’ll just do it this time. All the while , the other employee walked out with an arrogant I don’t care attitude as he finally called to help the next person in line. I realize the holidays and post holidays are busy, but being paid to be there and not even remotely caring about the customers waiting is appalling. It makes me never want to do back to that store for anything. Ever.
  • EL
    Ed Luce
    Dec 11, 2025
    4.0
    Usually fast service.good staff.
  • GZ
    G Zip
    Dec 6, 2025
    5.0
    It makes Amazon returns a breeze and it's close to a food store, within walking distance for me.
  • CG
    Curious George
    Nov 5, 2025
    3.0
    Let's see. More helpful than fedupex..

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Chico?

The UPS Store in Chico provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.