Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Hours
Reviews
4.5
477 reviews
5 stars
417
4 stars3
3 stars2
2 stars1
1 star
54
What are people saying?
AI-generated from recent customer reviews
Service Reliability
Customers reported frequent missed deliveries and cancellations, leading to frustration and dissatisfaction.
Customer Support
Many reviews highlighted poor customer service, including long hold times, unresponsive support, and difficulty in canceling services.
Delivery Experience
While some delivery drivers received praise for their professionalism and friendliness, overall delivery experiences were marred by issues such as late or no deliveries.
Billing Issues
Numerous complaints about billing errors, including double charges and ongoing charges after service cancellation.
Overall Satisfaction
Overall, customer satisfaction has significantly declined since the merger with Primo, with many expressing a desire to switch to other providers.
- QBQueen BathsNov 13, 20251.0Sadly we had to cancel after 8 months for non existent service and when they did deliver it wasn’t what we ordered. During my cancellation the rep couldn’t care less then asked if someone else in the family would like to take over?? Why would I transfer my terrible service to a family member? This was a waste to begin with.
- DMDieter C MichaelsOct 28, 20251.0Worst service I ever experienced. The ONLY department of this company that works is the one that takes your money. But their app is useless and never works and shows conflicting info page to page and the delivery drivers don’t read delivery instructions and that is IF they even try to deliver to begin with. Service for two months only got 1 delivery. Luckily. Because they just left everything outside on the sidewalk In Front of a closed business in a strip mall at 7am next to homeless camp.
- MMMasha MafiaOct 17, 20251.0DO NOT GET THIS SERVICE ! Aside from reusable bottles they bring with plastic and dirt floating in there - Absolutely the worst service ever ! Been a customer for a year and not once they delivered my water on time - some times they delivered and didn’t pick up the empty bottles, each time made me take the bottles outside and have them sit there for a week or two !!! In an apartment building !!! Disgusting absolutely disgusting , never once updated on being late, one time the driver delivered waters on the random day at 7pm so I wasn’t able to take the bottles outside and just had an apartment full of empty bottles !!! Terrible!
- RORedline OfficeSep 22, 20251.0If i could give 0 stars i would !!! This company has gone downhill since switching from ready refresh to primo brands delivery !! The customer service is horrible, the delivery drivers are rude and the delivery service is trash. They have been canceling our orders when scheduled without even calling us! We have been without water for 2 months !! We were supposed to receive free service due to a driver delivering the wrong water and overcharging us and being rude and they keep canceling the service and now saying theyre charging us! Be carful ! Currently canceling this account and going elsewhere!!!!!!!!!!!!!!!!!
- DJDia JamesSep 21, 20251.0I’ve been a Ready Refresh customer for over 3 years, and everything was fine until March when my deliveries suddenly stopped. I waited for months thinking it would be resolved, and finally in June I called to cancel. It took over 3 hours on hold just to speak with someone and officially cancel my account. Fast forward; I am STILL being charged every month, even though I cancelled. I have emailed multiple times, and they simply don’t respond. I refuse to sit on the phone for another 3 hours just to say the same thing again. This company is like a gym membership you can’t escape; they keep charging you even after you cancel. If you value your time, money, and sanity, do not sign up for Ready Refresh.
Frequently Asked Questions About Primo Brands Delivery
What is Primo Brands Delivery and what products do they offer?
Primo Brands Delivery provides a comprehensive selection of branded beverages, including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, and more, delivered directly to homes and commercial businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 9400 N Mason Ave, Chatsworth, CA 91311, USA.
What are the business hours for Primo Brands Delivery?
They are open Monday to Saturday from 7:00 AM to 8:00 PM and Sunday from 8:00 AM to 4:00 PM.
How can I contact Primo Brands Delivery?
You can reach Primo Brands Delivery by calling +1 800-492-8377.
What categories or services does Primo Brands Delivery belong to?
Primo Brands Delivery is categorized as a Water Cooler Supplier, Beverage Distributor, and Bottled Water Supplier.
Does Primo Brands Delivery have an online presence?
Yes, they have a website at local.readyrefresh.com and social media pages on Facebook and Instagram (@primobrandscorp).
What nearby places can I visit when picking up beverages from Primo Brands Delivery?
Nearby, you can visit Nestle Water for refreshments, Cali Framing for arts and crafts supplies, or Nascient Labs if you need laboratory testing services.
Are there any nearby plumbing services close to Primo Brands Delivery?
Yes, Roto-Rooter Plumbing, Drains, & Water Cleanup, Roto-Rooter Plumbing & Drain Services, and Roto-Rooter are located nearby and can assist with plumbing and water cleanup needs.
Which nearby businesses provide home and security services near Primo Brands Delivery?
Stryker Security Services and Guardian National Security offer home security and professional services close to Primo Brands Delivery.
What nearby service providers can help with event supplies or rentals near Primo Brands Delivery?
Star US Tents and All Star Tent provide party supplies and rental services near Primo Brands Delivery, helpful for event planning.