Primo Brands Delivery

Reviews

• JE

  Jose Egurbide

  Dec 17, 2025
  1.0
  DO NOT get Primo for your home bottled water service if you value customer service, expect reliability and consistent water bottle deliveries on a date certain with advance courtesy notices which allow you ample time to put out your empties well ahead of their delivery. Primo equals ZEROcustomer service and erratic and inconsistent deliveries at best, without proper prior notice. Our deliveries were consistently provided on the same day of the month with Ready Refresh. Starting shortly after their parent company merged with Primo Brands, Primo’s water delivery service experience has simply been a nightmare. Primo can’t seem to be able togive us a date certain each month when our water will be dropped off. Delivery dates are changed by Primo, they cancel them without explanation or they unilaterally switch delivery days without regard to the customer’s needs or consultation with the customer. Their service is erratic and irregular at best and their idea of proper notice is sending a tex 15 minutes before the bottles are dropped off, without any previous notice whatsoever. As a result of the lack of their random deliveries and lack of proper prior notice, you’ll quickly end up with large empty water bottles cluttering your home, since they won’t even come back to pick up empties and their customer service is nonexistent.
• QB

  Queen Baths

  Nov 13, 2025
  1.0
  Sadly we had to cancel after 8 months for non existent service and when they did deliver it wasn’t what we ordered. During my cancellation the rep couldn’t care less then asked if someone else in the family would like to take over?? Why would I transfer my terrible service to a family member? This was a waste to begin with.
• DM

  Dieter C Michaels

  Oct 28, 2025
  1.0
  Worst service I ever experienced. The ONLY department of this company that works is the one that takes your money. But their app is useless and never works and shows conflicting info page to page and the delivery drivers don’t read delivery instructions and that is IF they even try to deliver to begin with. Service for two months only got 1 delivery. Luckily. Because they just left everything outside on the sidewalk In Front of a closed business in a strip mall at 7am next to homeless camp.
• MM

  Masha Mafia

  Oct 17, 2025
  1.0
  DO NOT GET THIS SERVICE ! Aside from reusable bottles they bring with plastic and dirt floating in there - Absolutely the worst service ever ! Been a customer for a year and not once they delivered my water on time - some times they delivered and didn’t pick up the empty bottles, each time made me take the bottles outside and have them sit there for a week or two !!! In an apartment building !!! Disgusting absolutely disgusting , never once updated on being late, one time the driver delivered waters on the random day at 7pm so I wasn’t able to take the bottles outside and just had an apartment full of empty bottles !!! Terrible!
• AP

  Artak Petrosyan

  Oct 2, 2025
  1.0
  The worst company , they are not canceling the service and keep charging me

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