Brand Certified

The UPS Store

2.3

(145 reviews)

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Business Details

13337 South St, Cerritos, CA

90703, United States

(562) 924-8822

https://locations.theupsstore.com/ca/cerritos/13337-south-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #0514 in Cerritos offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cerritos Shopping Center At South & Carmenita.

Details

DeliveryNot available

Location

The UPS Store

13337 South St, Cerritos, CA

90703, United States

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Hours

Monday8:00 AM - 6:30 PM

Tuesday8:00 AM - 6:30 PM

Wednesday8:00 AM - 6:30 PM

Thursday8:00 AM - 6:30 PM

Friday8:00 AM - 6:30 PM

Saturday8:00 AM - 4:30 PM

Sunday10:00 AM - 3:00 PM

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

2.3

145 reviews

5 stars

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What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Package Handling

Several customers reported issues with package handling, including lost or damaged items, and a lack of accountability from staff.

Staff Attitude

Many reviews mentioned a negative attitude from employees, particularly from a specific older staff member, leading to a frustrating customer experience.

Mixed Experiences

While some customers praised the new ownership for improved service, many others continued to report dissatisfaction with the overall service quality.

CW
Carl Wong
Feb 18, 2026
4.0
We've been coming here for a couple decades for shipping needs, and never have any issues. We also use their mailbox service. The staff might not be the friendliest but they provide professional service whenever we need help.
SL
suzanne lopez
Jan 29, 2026
5.0
The 2 young men that work at this location are very friendly and professional. I’ve never had a bad experience here.
KF
Karen Frost
Jan 14, 2026
4.0
It a place I can trust to get my package somewhere. Customer service could be more helpful.
OO
Oliver
Jan 9, 2026
2.0
Dropped off a package at this location and the recipient received it re-taped because it had been opened, with the contents missing. While it is possible this happened during transit, I have used UPS for eight years without issues and this was my first time using this drop off location. I am writing this review in case a pattern develops and to make others aware of my experience.
MV
Monika Vu-Casillas
Jan 9, 2026
1.0
Horrible UPS store. I came to drop off several boxes, worker was mostly on phone instead of working. He also knocked down one of my boxes off the cart that has glass while scanning and didn’t apologize. Does not pay attention to what he is doing. I recommend to go somewhere else unless you want your packages to be damaged or possibly lost. I came here because it was open early, but never again. This place is not professional when it comes to handling your packages with care.