The UPS Store

2.2
139 reviews
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Business Details

13337 South St, Cerritos, CA
90703, United States
(562) 924-8822
https://locations.theupsstore.com/ca/cerritos/13337-south-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0514 in Cerritos offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cerritos Shopping Center At South & Carmenita.

Details

  • DeliveryNot available

Location

The UPS Store
13337 South St, Cerritos, CA
90703, United States

Hours

Reviews

2.2
139 reviews
5 stars
39
4 stars
3
3 stars
2
2 stars
4
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Staff Attitude

Many customers reported negative experiences with staff attitudes, including dismissive and condescending behavior.

Service Reliability

Several customers expressed frustration with unreliable service, including lost packages and unfulfilled delivery promises.

Positive Experiences

Despite the negative feedback, some customers noted friendly and helpful staff, particularly after recent changes in ownership.

Store Operations

Customers complained about inconsistent store hours and unavailability of services, leading to frustration and wasted time.
  • LD
    Loree Casto DAA
    Nov 1, 2025
    5.0
    Tim, the manager at this UPS Store, went above and beyond to assist a local senior who does not have access to a computer. He was incredibly kind, patient, and helpful, making sure she got exactly what she needed. It’s rare to find such outstanding customer service these days, and Tim truly exemplifies what it means to serve the community. Thank you for taking the time to help those in need — simply outstanding service!
  • NN
    Neil A N
    Oct 30, 2025
    5.0
    Been using the store for many years for my shipping and notary needs. Always efficient and professional.
  • PK
    Patrice Kenyatta
    Sep 25, 2025
    5.0
    The staff here are always friendly, welcoming and have smiles on their faces. Any business that I have to take care of here is done with ease. I come here all the time, not just because it's nearby, but the atmosphere is very inviting and warm. It feels like a part of the community.
  • AR
    Alexander Rodriguez
    Aug 1, 2025
    1.0
    Very bad service from the Asian guy.
  • AM
    Aldi Main
    Jul 29, 2025
    1.0
    I use UPS frequently, but I recently had one of the most unprofessional and disrespectful experiences ever. I brought a large box, got scanned it, and then UPS employee pointed with his finger as if commanding me to move the heavy box to the door myself. This is absolutely unacceptable. Moving packages to the door is UPS’s job, not the customer’s responsibility. Telling a paying customer to do the work is rude, unprofessional, and completely against what a service company should stand for. This Spanish-speaking employee clearly needs retraining on customer service and professionalism. UPS must ensure their staff treats customers with respect.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Cerritos offer?

The UPS Store in Cerritos offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and more.