United States Postal Service

2.9
86 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 20283 Santa Maria Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
20283 Santa Maria Ave, Castro Valley, CA
94546, United States

Hours

Reviews

2.9
86 reviews
5 stars
36
4 stars
3
3 stars
5
2 stars
4
1 star
38
  • JY
    Jack Yeh
    Nov 8, 2025
    5.0
    I was honestly going to leave a 1-star review at first. My experience wasn’t great — things were slow, a bit frustrating, and not everything went smoothly. But then I thought about it… life is already tough, the economy isn’t easy, and it doesn’t feel right to take it out on the people who are just trying to do their jobs in a difficult system. So instead, I’m giving 5 stars — not because everything was perfect, but to encourage the workers who show up every day and keep things moving despite all the challenges. I hope things get better for both the service and the employees. Hang in there, and thank you for your hard work.
  • DC
    Dj Christian
    Jul 30, 2025
    1.0
    I was getting something shipped from a friend, and they dropped it off at this location. There has been not a single update on my package for an entire week. It’s just been sitting here.. They are no help whatsoever.
  • CS
    CR Song
    Jul 13, 2025
    1.0
    “It’s so frustrating—self-service support is supposed to be open until 11 a.m. on Sundays, but I was there at 10:51 and it was already closed. Really disappointed. I won’t be able to come back until after my business trip next month. How am I supposed to do.
  • YQ
    Yasmeen Q
    Jul 1, 2025
    5.0
    I only give this location five stars because of the sales associate Ed, who always provides excellent service during my visits to the post office. I hope the other staff members can learn from his professionalism.
  • KM
    Kali Machuca
    Mar 13, 2023
    5.0
    Went in today for a simple drop off and Josephine helped my boyfriend and I. She is always so happy and welcome to help! She has stupendous customer service! Thank you for making our experience always good at Castro valley location! ☺️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.