Staples

Reviews

• JM

  Jessica Martin

  4 days ago
  1.0
  I ordered prints and recieved a call this morning that they were ready. I show up today at around 1:00 pm and get in line. The man in the print area was helping someone as he walked away he looked at me and said he will be 10 minutes until he helps us. He then walks away for 10 minutes and then he gets back and I get back in line and by now I have someone behind me in line. He looks at both of us and says it’s going to be a while. I asked how long and he repeated another 10 minutes after the first 10 minutes. That was going to be 20 minutes to just pick up my prints. He had a rude manner and wasn’t apologetic for the wait. He did not care. I walked out because i’m on my lunch to pick up these prints but to wait over 20 minutes for prints that were already ready for me is crazy. I was also first in line just waiting.
• MH

  Marsha Hearn

  Mar 28, 2026
  1.0
  I routinely shop at the Staples store on Sepulveda Blvd in Carson. I bought a dual wall charger for my phone and ear buds yesterday. When I went to use it I discovered that neither port worked. I went back today to exchange it for one that worked or for a refund. I waited in line at Customer Service only to be told that that was the place for other returns. The man at the customer service acted like I should have known that. He told me to go to the checkout counter which I did. The same man was at the checkout counter. I told him the item I was returning did not work. He started to do the transaction to credit me the amount I paid, but in the meantime I had another dual charger that I wanted to just exchange. He was very rude and inconsiderate and said he already did the return. I told him I wanted to just purchase another one. He said, "You should have told me. I'm not a mind reader." He saw that I had another charger in my hand. He could have simply asked me if I wanted the one I had in my hand. As a result, I did not buy the charger I wanted and I left the store. I shop at this store often because it's near my home, but I plan to never shop there again. Besides the unacceptable customer service, he was the only employee I saw there so he was obviously not busy. Their merchandise looked fairly picked over also. Now, I have to wait for my refund to be credited on my account whenever that may be. I didn't get his name, but he was cashier 2056744.
• GA

  Gene Agatep

  Mar 23, 2026
  1.0
  If I can give a negative star I would. This company has 0 customer service. All I needed to ask was a cable which they have a picture of and no one could answer me over there. Zero non existent customer service.
• BK

  Barbara Kennedy

  Mar 14, 2026
  1.0
  Received no assistance from cashier when asked question. Same cashier moved to stocking supplies, who ignored me when try to manager large item.
• MM

  Mia

  Mar 7, 2026
  1.0
  Matt was rude, came in for an Amazon return he asked me to wait while on the phone so I just stared at the barcode on mine while I waited making sure the brightness was high enough to be scanned. As he was talking to the person on the phone he started waving his arm in front of me and hit the table so I looked up , he then gestured for me to show him my barcode while still on the phone with a customer. He then puts them on hold finished my return and as I leave he complains to another coworker that a woman on the phone was asking 30 questions and was being annoying. Horrible customer service.

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