The UPS Store

Reviews

• AA

  Alison Abbenhaus

  Apr 23, 2026
  1.0
  My mother trusted this location to package and ship a 47lb hand carved marble statue. On Tuesday 4/21 I received the damaged packaged and inspected the item. The same day, I called at 5:49PM and was transferred to outside UPS customer service instead of having someone from the store answer. No big deal. Google hours may be incorrect. On Wednesday 4/22 I called 7:30am and left a voicemail, then called again at 8:27am where the call was answered and I received an answer to my question of their protocol for packing a heavy and fragile item. When told I needed them to file a claim with me over the phone, I was told to call back & speak to the manager about getting help with filing a claim (since the online option they suggested was not working for me because I tried on 4/21). My mother ended up calling this location before her surgery and spoke to a wonderful employee who helped her start said claim. This item was bubble wrapped beautifully. HOWEVER, the bubble bags surrounding it did not hold up within the first NOR second box it ended up arriving in IE damaged box within a damaged box. There was also no indication of “handling with care” or warning of “fragile item” on the outside of the package. For $200 to package and ship.. My mother was taken advantage of when entrusting you.
• MD

  Maya Drowski

  Apr 17, 2026
  5.0
  Always very helpful. Very knowledgeable and his job and very professional! Thank you Matt. Very happy with every one who work at UPS in Carmel.
• TH

  Tom Hout

  Apr 9, 2026
  5.0
  Nunilo does a great job making posters. The whole staff is good and responsive.
• SS

  Sierra S

  Apr 8, 2026
  5.0
  I visited the store to ship something, and Sjon provided me with excellent customer service!
• MM

  Meegan Mitchell

  Apr 7, 2026
  5.0
  As part time locals, my husband and I found the perfect UPS Store to manage our packages and mail. Maggie and the crew are part of how we stay stress free and relaxed during our time home, and away.

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