The UPS Store

4.9
115 reviews
Storefront of The UPS Store in Carmel, CA

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0326 in Carmel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Crossroads Shopping Center.

Location

The UPS Store
225 Crossroads Blvd, Carmel, CA
93923, United States

Hours

Reviews

4.9
115 reviews
5 stars
112
4 stars
0
3 stars
0
2 stars
1
1 star
2

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and going above and beyond to assist with various needs.

Staff Recognition

Specific employees, particularly Nunilo, Matt, and Kayla, received numerous commendations for their exceptional service and expertise.

Efficiency

Many reviews highlighted the quick and efficient service provided by the staff, making visits to the store pleasant and hassle-free.

Positive Atmosphere

The store is described as clean and welcoming, contributing to a positive customer experience.
  • LI
    Lex I
    Jan 3, 2026
    1.0
    Came in to ship an iPhone. Let Matt, the manager, know that I needed to take a picture of my box (final package) and he refused. He said others packages are a head of me in the back. I shared I don’t want to wait and would really appreciate if he can package while I’m here given I’m the only customer physical here asking for this. He proceeded to tell me that I’m not his customer, rather Apple is. Yikes - good job taking care of the locals. If he had not been so rude and disrespectful, I would not be leaving this review.
  • JM
    Jennifer Mallon-Walters
    Dec 9, 2025
    5.0
    By far my most favorite UPS store I go to. Everyone is so nice, helpful, and quick! These employees should be celebrated by management because they truly go above and beyond.
  • CH
    Chris Hernandez
    Sep 18, 2025
    5.0
    Best staff ever!!!!!!
  • CW
    Corinne Whitaker
    Aug 15, 2025
    5.0
    Outstanding customer service!
  • AS
    Amy Servatius
    Feb 22, 2024
    5.0
    My visit to the UPS store was pleasant, largely thanks to the helpfulness of Matt. Overall, a positive experience worth mentioning.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the primary services offered at The UPS Store in Carmel?

The UPS Store in Carmel provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to support your business and mailing needs.