United States Postal Service

Reviews

• SL

  Sip LLC

  Apr 20, 2026
  1.0
  First time at this location, and my experience was extremely disappointing. The employee, Lolita, was rude and unprofessional from the start. She was texting/ watching on her personal cell phone and didn’t greet me. When I said I needed to drop off packages, she bluntly told me, “Next time drop your packages over there in the corner.” I politely replied, “Sure, ma’am, but I need a receipt.” She looked frustrated that I had interrupted her personal social media time and said she couldn’t give me a receipt—just told me to take a picture of the packages instead. After I insisted, she reluctantly weighed my boxes and claimed they were overweight compared to my labels, saying she needed to charge me more. When I asked to speak with a manager, she disappeared for about 10 minutes with no explanation. I then asked another colleague for help, and that employee shouted, “Someone does not want to wait.” Lolita eventually returned from the back—without any manager—and said, “We are a non-profit organization. We don’t make money, that’s why we’re losing our business and always at a loss.” She kept my packages but never gave me a receipt. I now have no way to confirm if my packages were actually delivered. I am thinking to switch my business account to UPS. I strongly urge the management of USPS Carmel-by-the-Sea, CA (This Location) to address this unprofessional behavior. No customer should be treated this way. Lack of office etiquette, communication skills and misrepresentation of USPS will erode the business from within.
• SA

  Susan Albertson

  Apr 13, 2026
  1.0
  Lolita doesn’t like me. And Sharon is always muttering insults as I’m standing in line waiting to pick up a package. “Mess?” “Dac?” “Now?” (on numerous occasions.) I held the door open for a short statured woman and she yelled “Mess!” right in my face. “Thank You” would be nice. This is the same place someone cut a substantial amount of my hair from behind. Signed up for a PO Box at Pakmail Carmel (the girls are always helpful and polite) when I was trampled by rude customers. “Hell.”😇🙏🕊️♥️
• TT

  TheAodhain

  Nov 15, 2025
  1.0
  Go in on a Friday to pick up a package that was delivered hours before, get told "oh I can't go grab that, you'll be able to pick it up tomorrow." They're closed on Saturdays.
• JC

  Jim Cenname

  Aug 2, 2024
  5.0
  Conveniently located, short line Friday mid morning. Next to the mail slot is a permanent slot for."misdirected mail." I'm not sure if this is the best location to post a letter.
• MR

  mike rianda

  Sep 5, 2020
  5.0
  Nice staff very helpful.

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