The UPS Store

4.0
263 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0001 in Carlsbad offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Vons Shopping Ctr (Near Dove Library) At Aviara & El Camino Real.

Details

  • DeliveryNot available

Location

The UPS Store
6965 El Camino Real, Carlsbad, CA
92009, United States

Hours

Reviews

4.0
263 reviews
5 stars
185
4 stars
10
3 stars
3
2 stars
5
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praise the friendly and helpful staff, others report rude and dismissive behavior from employees.

Efficiency

Many customers appreciate the quick and efficient service, noting that transactions are handled promptly, although some express concerns about long wait times during busy periods.

Technology Issues

Several reviews highlight frustrations with the UPS app and online services, citing complications and errors that hinder the shipping process.

Store Environment

The store's atmosphere is described as friendly by some, but others report unprofessional behavior and a negative environment, particularly from certain staff members.

Service Consistency

There are significant discrepancies in service quality, with some customers having excellent experiences while others report consistently poor service.
  • MM
    MaryAlexandra
    Sep 2, 2025
    1.0
    If I could find where to give UPS, in general, a review I would but this seems to be my only option since they don’t even come up on the BBB website. I’m so tired of these shipping companies rolling out tech that doesn’t work or is cumbersome. I have no need for a UPS account, but I have one for the one time every 10 years I need it. I need to have a delivery held at a location as I’ve had delivery attempts made and I’m not home. After spending an hour on this app, updating everything, I still can’t get the package held due to errors on the app (and I tried in browser as well), and/or that I apparently have to wait until I receive some code in the mail before I can update my address. And I don’t even know if that’s actually the problem. This app and process is cumbersome and unnecessarily complicated. This shouldn’t be this hard!
  • JF
    Jay Flows
    Aug 28, 2025
    5.0
    The customer service was great all staff helped but Jackie was very informative of timing and why I was paying what I was paying
  • KD
    Kathy Devaney
    Aug 6, 2025
    1.0
    I can only add to the negative reviews for those dropping off Amazon returns. The people who work here ignore you and are dismissive. I now travel the extra distance to Staples on Palomar Airport road when I have a return. Because of the way I was treated at this UPS store, I go to the UPS store near Lowes when I have a need for their services. They have excellent customer service there
  • RR
    RICHARD RODRIGUEZ
    Jun 7, 2025
    5.0
    Great service
  • JN
    Johnny Nguyen
    Jun 3, 2025
    4.0
    Handy place to return your Amazon orders. There is an Amazon self-service kiosk where you bag and tag your own returns, but the staff can help as well. I guess they also have other services like mailboxes for rent, notary, shipping of course. Staff are friendly enough.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Carlsbad offer?

The UPS Store #0001 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.