The UPS Store

4.0
272 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0001 in Carlsbad offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Vons Shopping Ctr (Near Dove Library) At Aviara & El Camino Real.

Details

  • DeliveryNot available

Location

The UPS Store
6965 El Camino Real, Carlsbad, CA
92009, United States

Hours

Reviews

4.0
272 reviews
5 stars
194
4 stars
10
3 stars
3
2 stars
5
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praise the friendly and helpful staff, others report rude and dismissive behavior from certain employees.

Efficiency

Several reviews highlight the efficiency of the service, noting quick transactions and minimal wait times, although some customers experienced delays during busy periods.

Management Issues

There are multiple complaints regarding the management style, particularly concerning the owner's behavior towards both customers and employees, which has negatively impacted the overall customer experience.

Convenience

Customers appreciate the convenience of the location and the variety of services offered, including Amazon returns and notary services.
  • TJ
    Tiffany Johnson
    Sep 16, 2025
    5.0
    Every time I go I’m greeted by the happiest employee I’ve ever seen no matter the time or day she is always smiling. I can’t remember her name but I call her giggles. In general I’ve always had a great experience with this location with all the women that work there.
  • MP
    Mihir Pathak
    Sep 16, 2025
    5.0
    Excellent service, transparent communication, and friendly staff
  • NL
    Nyshia L
    Sep 16, 2025
    5.0
    Very easy and convenient. Jacky helped me with ease.
  • MM
    MaryAlexandra
    Sep 2, 2025
    1.0
    If I could find where to give UPS, in general, a review I would but this seems to be my only option since they don’t even come up on the BBB website. I’m so tired of these shipping companies rolling out tech that doesn’t work or is cumbersome. I have no need for a UPS account, but I have one for the one time every 10 years I need it. I need to have a delivery held at a location as I’ve had delivery attempts made and I’m not home. After spending an hour on this app, updating everything, I still can’t get the package held due to errors on the app (and I tried in browser as well), and/or that I apparently have to wait until I receive some code in the mail before I can update my address. And I don’t even know if that’s actually the problem. This app and process is cumbersome and unnecessarily complicated. This shouldn’t be this hard!
  • JF
    Jay Flows
    Aug 28, 2025
    5.0
    The customer service was great all staff helped but Jackie was very informative of timing and why I was paying what I was paying

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Carlsbad offer?

The UPS Store #0001 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.