With a focus on the community of small businesses and consumers, Staples in Carlsbad, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Many customers praised the helpfulness and professionalism of staff, particularly in assisting with product selection and resolving issues.
Product Availability
Customers frequently noted that the store is well-stocked and organized, making it easy to find what they need.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about rude staff and poor handling of customer issues, particularly in the print department.
Convenience
Customers appreciated the ease of in-store pickup and the quick service, although some experienced delays and confusion during transactions.
Pricing Concerns
Several reviews mentioned that prices are higher compared to competitors, which affected customer satisfaction.
LL
Leslie
6 days ago
5.0
All of the folks at this location are friendly, helpful and courteous.
EO
Encinitas Optical
Nov 12, 2025
5.0
Associates knew their product well and were very helpful getting me to the right options for my needs
SC
Stacey Cramer
Oct 29, 2025
5.0
Helpful customer service, courteous and willing to help without being overwhelming.I came here for a chair, there were great options for me to try out, found a good price and sales associate helped put it in my car, giving me information on the chair I got as we walked, much appreciated!
AB
Angelena Barker
Oct 18, 2025
5.0
I would like to express my sincere appreciation for Marsol and Kat at Staples for their exceptional service and professionalism. Both ladies consistently go above and beyond to assist customers with patience, efficiency, and genuine kindness. Whether helping to locate specific items, providing thoughtful recommendations, or ensuring each transaction runs smoothly, they approach every interaction with a positive attitude and attention to detail that truly stands out. Their teamwork and friendly demeanor create a welcoming environment that makes every visit a pleasant experience.
Marsol and Kat exemplify what outstanding customer service should look like. They are knowledgeable, dependable, and always willing to take the extra step to make sure customers’ needs are met. It’s clear that they take pride in their work and care deeply about the people they serve. Their professionalism and warm personalities make them invaluable members of the Staples team, and they deserve recognition for consistently delivering such high-quality service
CJ
Cindy Jackowski
Oct 3, 2025
5.0
Derek, the manager at the Carlsbad location, went out of his way to assist me with a Staples app problem. He was very friendly and helpful. I always go to this Staples for all of my home office supplies. I also love their current Easy Rewards program.