United States Postal Service

2.4
120 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8201 Canoga Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8201 Canoga Ave, Canoga Park, CA
91304, United States

Hours

Reviews

2.4
120 reviews
5 stars
31
4 stars
10
3 stars
6
2 stars
4
1 star
69
  • DS
    Danny Steezy
    Nov 14, 2025
    5.0
    I rarely write reviews but I think this experience is noteworthy. When I first moved to West Hills almost a year ago, some of my packages got held up at this location, and I will be the first to say the vibe, attitude, and overall customer experience were lackluster to say the least. This morning I got a notification that a package was held at this location rather than my neighborhood West Hills office, and when I tell you I was dreading going to pick it up, it’s not an over-exaggeration. Then I walked in, and it felt like I was at a completely different post office. The vibe was kind, the attitudes were friendly, and the overall experience was super helpful. I don’t know who or what turned this location around, but they definitely deserve a raise. And a special thank you to Roger for going above and beyond today. I thought this package was lost for good, but it’s clear that not all heroes wear capes!
  • LH
    Leeda Habibi
    Nov 5, 2025
    1.0
    One of the Worst post office ever. I called about 10x and no one seems to be around to answer the call. My package has been going to Santa Clarita and here for the past 3days.
  • NG
    N GV
    Oct 3, 2025
    1.0
    Ben is very rude and not friendly person. Doesn’t want listen to customer! Interrupt them and sending to supervisor.
  • DA
    Dmitry A
    Sep 21, 2025
    5.0
    Fast and Efficient Service! I was pleasantly surprised by how quickly I was able to get in and out of the Ago Park post office. No long lines, no waiting—just a smooth, efficient experience. I was able to mail my package in less than five minutes. Definitely a huge improvement compared to the usual long waits! Highly recommend this location if you’re in a rush.
  • JB
    Justin Bonney
    Aug 5, 2025
    1.0
    I rarely leave reviews, but today’s experience at USPS left me speechless—and not in a good way. I walked into the post office fully prepared, as someone who spends nearly $1,000 a month on USPS services through EDDM and Priority Mail. I had one simple question about measuring and weighing an item, and instead of getting even a baseline level of customer service, I was met with pure indifference. Ben, the employee who helped me, could not stop glancing at his watch like it was a countdown to his escape. His body language screamed, “I don’t care.” He looked so uncomfortable and distracted, I honestly thought he either had to use the bathroom or had mentally clocked out 30 minutes before his shift was over. I had a package I was trying to ship back via ground, and I asked what it would cost. Before I could even finish my sentence, he cut me off and said, “Well, you have to put a label on it first or write on it.” I told him I had a marker ready and just wanted to know what it would cost. Instead of helping, he started making grunts behind his mask, lifting his hand to check his watch every five seconds, and clearly acting like I was keeping him from something more important. He finally put it on the scale and said it would start at $28 and change and go up. I said, “Okay, great. So what’s next?” and he replied, “Well, then I have to measure it.” I looked at him and said, “I can see you’re clearly disturbed. Is something going on?” He answered, “The guy’s going to close the door,” and I told him that was fine. But it was obvious he wanted me gone more than he wanted to help. So I left. I decided people like him are not worth my time. I’ll take my business to UPS. This is exactly why USPS continues to lose ground. In the private sector, someone like Ben wouldn’t last a week. But because USPS is a protected government-run operation, accountability is nonexistent, and customer experience is treated like an afterthought—if it’s even considered at all. USPS, you are on life support for a reason. Encounters like this are exactly why people cheer on your eventual downfall. Shape up or step aside for those who understand that serving the public is a responsibility, not an inconvenience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.