The UPS Store

Reviews

• CC

  Cadillac C

  Mar 23, 2026
  1.0
  horrible horrible staff. everyone is grumpy all the time. a staff was smoking by the back door but standing inside the store. another time i came in 15min before closing and the person told me she cannot take me. she said she has other things she needs to do.... note to people who work at this store. if you don't want customers to come in and you can't help them, shut the door so customers don't come in. better yet, close the store. i'm reporting this store to amazon and inform amazon this store refuses returns for amazon. i ended up going to ups at arneil where the staff was happy to help. taking my business there.
• HM

  Heather MacGillivray

  Feb 9, 2026
  5.0
  Super helpful ! And very fast. The only ups store I come to because of the wonderful service I receive from them (:
• GK

  Gavin Kidwell

  Dec 23, 2025
  1.0
  Horrible employees and had multiple issues with this UPS. This store should be shut down. First they want to charge you for tape and to print labels for Amazon returns $2+ each. And last time I went there they put the wrong labels on the wrong packages and eneded up costing me money and allot of headache with Amazon. Never again. Go to another UPS store. You have been warned.
• BB

  B B

  Dec 23, 2025
  5.0
  Always friendly, excellent service
• CC

  Chris

  Nov 18, 2025
  1.0
  Poor customer service. Today, the employee(s) closed the store/counter early (well before the store's published closing time). Yesterday, the employee(s) stopped serving customers left in the store at exactly 6:30 pm (on the dot). I only had a few amazon return items left to scan, which should have taken 2 to 3 minutes for the store associate to complete. Instead, I was asked to take my remaining 3 to 4 items and come back another day. All of this can be verified be watching surveillance video. If it is the owner's intent for his/her employee's to leave at exactly 6:30 pm, then he/she should consider changing the closing time to 6 pm or 6:15 pm. As we get into the thick of the holiday shipping season, I would hate to see other people who arrive before the published closing time turned away and unable to send their packages because the employees just want to go home a bit earlier. I worked in retail for years and this would have never flown at my stores. When you work in retail, you know what you are getting into when you take the job.

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