United States Postal Service

2.4
95 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 329 Primrose Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
329 Primrose Rd, Burlingame, CA
94010, United States

Hours

Reviews

2.4
95 reviews
5 stars
29
4 stars
0
3 stars
6
2 stars
2
1 star
58
  • KS
    Kirk Stanczyk
    Oct 13, 2025
    5.0
    Quaint and easy post office to go to. Friendly staff.
  • AY
    Andrew Liu (YuXuan)
    May 10, 2025
    1.0
    Lost my certified mail tax return. Item showed last scan was this location. Staff was rude and not helpful in this situation
  • VC
    Victoria Caldwell
    Oct 15, 2022
    1.0
    Very shoddy mail delivery to my facility, Pacifica Senior Living, Burlingame, near Washington Park. The most WONDERFUL ROSIE. only one, knows us, our names, etc., met up with her on street, introduced ourselves, told her we hate when she’s on vacation, don’t get things, wrong mail in mailboxes, etc., Never get our information on activities, the big guide, gazette every three months, into our boxes. Now important, what happened to mail pickup of my IRS payment, sent out on 9/28/22? Now must stop pay, resend now very late, get flack from them. Guess I’ll put them on auto pay! Ridiculous! Going to that office on Primrose to complain, see reviews, slow, long lines, prepared, in no hurry, retired. Feel for those I see lost packages, etc., If we do not complain to the government website, make formal complaint, nothing will change! Do it! I am. Hate that the convenient Lurton office, closed for a museum? Guess important to preserve history, but look what we got left with, slovenly government employees, just waiting to retire, benefits excellent I understand, Rosie near retirement, using large chunks of accrued vacation, or lose it? Dumb but not new. She will be sorely missed by my neighborhood when that day comes. File complaints people!!! Don’t waste time, try, but didn’t work last few days, toll free complaint line, bump bomp all I get, know what that means don’t you? Don’t want to hear from US citizens wanting thier mail. Child of 50s, no cars, jeeps, walking mailperson, always same time, day, busy days of month a little late, but always came. Good day all. Write call yell at idiots!
  • BB
    BayMom9
    Oct 4, 2017
    1.0
    Lousy customer service, long lines and they lost a package that I sent recently.
  • JB
    J B
    Sep 21, 2017
    1.0
    Horrible customer service! They sent me to millbrae to locate my certified mail, only to come back bc they were holding my letter. Sent me a wild goose chase! Unreliable!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.