The UPS Store

Reviews

• DN

  Diane Nowak

  Nov 1, 2025
  5.0
  There very helpful, and trustworthy with your packages! Easy parking!😊
• ML

  Mark Lewandowski

  Oct 24, 2025
  5.0
  Went to this location to ship home some souvenirs and gifts that we had purchased while in California. There were two young guys assisting me with the process. There were a few delicate items in the shipment that I was concerned about being damaged during shipping. I have done a fair amount of shipping in my past so, I presumed that they would give me the materials and I would pack it up for shipment and I was fine with that - even preferred it. I didn't realize that they would do all of it. I was more than a little concerned about how well it would be packaged if I wasn't doing it. They were extermely helpful and very professional and eager to help. I wish I could remember their names to give them proper recognition. One was very excited that I share a last name with a famous Polish soccer player. I received the package today. It was, dare I say, possibly packed better than I would have done. Thank you so much to those two young men and their professionalism and excellent work. I would return there again were I not 2,000 miles away. I highly recommend this location.
• DG

  Dr. Achal Garg

  Oct 20, 2025
  5.0
  Very friendly staff. Excellent customer service.
• RW

  Ramona White

  Sep 22, 2025
  2.0
  This UPS store and it’s management will no longer have my business. I’ve been in here many times over the years and they simply have grown to be too rude and uncivil. I called and spoke directly with the owner of the store before posting this, but my feedback was not received. In fact, all I got was more of the same bad attitude out of him. What others have said about his lack of customer service is true. While he may not have people skills, he does have plenty of excuses which he will steamroller you with. There are other UPS stores in the area and that is where I will go for any future UPS needs.
• RB

  Roselle bartke-borg

  Sep 4, 2025
  1.0
  Worst customer service ever! 3 people behind the counter. 2 of them packing up packages. The person assisting customers was clueless. A customer tells him she is paying with an account and mentioned this at least 4 times during the processing of package, after asking many questions of the other worker doing the packaging who could hear the entire conversation, when it was time to pay asking for cash or credit customer replied on account he then asked the packing person and he said we don't take payment with account. The other customer at the desk had a difficult transaction and he didn't know how to charge for.packing. There are 3 people ahead of.me and the line is now out the door. People left, more people came and some had heavy packages. With.2 people packing couldn't one of them stop and help clear the line?NO! When I got to the desk, I asked calmly haven't you heard of 3 is a crowd. He refused service to me and the other person dsod said if I didn't leave he would call the manager and I would be banned from the store. Went to Millbrae UPS 3 people working with 2 in the back a few customers in the store,.as soon as I walked in one person from the back ran up to help. Walked in and out very fast. Called to ask for Manager in Burlingame and was told not in and won't be back till next week. REALLY? Workers were rude and very unprofessional. Will be reaching out to Manager next week.

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