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Brand Certified

United States Postal Service

3.2
(200 reviews)

Business Details

2140 N Hollywood Way, Burbank, CA
91505, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2140 N Hollywood Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2140 N Hollywood Way, Burbank, CA
91505, United States

Hours

Reviews

3.2
200 reviews
5 stars
90
4 stars
20
3 stars
8
2 stars
9
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members like Vince and Beatriz received praise for their helpfulness, others were criticized for being rude or unprofessional.

Efficiency

Many customers noted that service can be slow, with long wait times reported, although some mentioned that the lines move quickly at times.

Lost Packages

Several reviews highlighted issues with lost or mishandled packages, leading to frustration among customers.

Facility Condition

The post office is generally described as clean and well-maintained, with ample parking available.
  • DW
    David Wang
    Feb 1, 2026
    3.0
    You would be wrong to believe USPS locations staying open 24/7 to handle our postal needs… Post Office lobby hours: (1 automated kiosk, Mail Drop, and access to PO Boxes) 0500A-0800P Monday-Saturday Closed Sunday and holidays Post Office service hours: (service staff, 3 automated kiosks, and service counter) 0900A-0630P Monday-Friday 0900A-0300P Saturday Closed Sunday and holidays
  • MK
    Meggy Kawsek
    Jan 29, 2026
    5.0
    I very dumb-ly sent a package with the wrong address. Vince and Beatrice went above and beyond to help me rectify the situation. We do not give enough credit to these federal workers. Thank you guys!
  • BA
    Benjamin Arellano
    Jan 28, 2026
    1.0
    It takes almost 3 days for items to be scanned in here. Almost half of the time your items will not get scanned in same day even with priority shipping.
  • CP
    carolina perez
    Jan 27, 2026
    5.0
    Visited the Burbank post office today and ran smoothly and quickly. Very friendly customer service
  • OP
    OFSCAR Publishing
    Jan 26, 2026
    5.0
    Vincent the post master/clerk here is so incredibly helpful, professional, and courteous!! I never use any other carrier now and if I have any problems I know Vince is the man to solve them!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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