United States Postal Service

3.2
190 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2140 N Hollywood Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2140 N Hollywood Way, Burbank, CA
91505, United States

Hours

Reviews

3.2
190 reviews
5 stars
85
4 stars
20
3 stars
6
2 stars
9
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies; some customers praise their helpfulness and friendliness, while others report rudeness and incompetence.

Efficiency

Many reviews highlight fast service and minimal wait times, although some customers experienced delays and issues with package handling.

Parking and Accessibility

Customers appreciate the ample parking available at the location, making it convenient to visit.

Package Handling Issues

Several reviews mention lost or mishandled packages, leading to frustration among customers.

Overall Experience

While some customers have had positive experiences, a significant number express dissatisfaction with service quality and package delivery.
  • LH
    Laurie J. Herndon
    Nov 13, 2025
    1.0
    It's become a really pathetic situation when you go into your local branch to try and get a simple forwarding mail issue resolved that was not able to be complete on the internet. Supervisors at this Branch are totally uncooperative and helping resolve my issue
  • GS
    Greg Schultz
    Oct 14, 2025
    5.0
    Usually minimal line for a post office
  • JO
    Jessica O.
    Oct 9, 2025
    5.0
    Fast service, and plenty of close by parking to the building.
  • DZ
    David Zong
    Jul 3, 2025
    5.0
    Staff here are great - very patient and understanding. Always willing to help out. This is one of the best USPS locations I've visited. Plus, easy parking.
  • PP
    Pelos Parados
    Apr 2, 2024
    5.0
    1 minute read: This Post Office was built some time ago. It has style of which newer buildings lack. It’s easy to reach and parking is not a real problem. The Clerks are friendly the Clerk that serviced us had such a manner, that I complimented her for being so simpático. She appreciated my compliments. I was foolish not to take note of her name but my receipt identifies her as CLERK 9. Thank you, Clerk 9, you were a pleasant to meet.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.