United States Postal Service

3.2
195 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2140 N Hollywood Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2140 N Hollywood Way, Burbank, CA
91505, United States

Hours

Reviews

3.2
195 reviews
5 stars
87
4 stars
20
3 stars
7
2 stars
9
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Efficiency

Many customers appreciate the fast service and efficiency at this location, although some report slow service and long wait times during busy hours.

Package Handling

There are numerous complaints about lost or mishandled packages, with some customers expressing frustration over the lack of accountability and communication regarding their mail.

Staff Professionalism

While some employees are noted for their professionalism and willingness to assist, others, particularly Vince, have received negative feedback for unprofessional behavior.

Facility Condition

The post office is generally described as clean and well-maintained, with ample parking available.
  • AC
    Alex Carrero
    2 days ago
    1.0
    Horrible service Horrible real nasty attitude
  • ER
    Ethan Redick
    Jan 2, 2026
    1.0
    Vince that works at this location is the most unprofessional worker l've ever met. He refused to help me with a package that was lost that contained a gift for my mother. He would not check in the computer, and walked away to “help” other customers multiple times. He is very unsuited for this position and if you have a package containing anything of sentiment, l'a make sure Vince from the Burbank USPS does not lay a finger on it.
  • GR
    Gregory Ryan
    Dec 10, 2025
    5.0
    This postal station is really good- the staff is very efficient
  • RB
    Rita Boccuzzi
    Dec 10, 2025
    5.0
    I’ve always had a good experience every time I’ve gone in professional, courteous, fast service
  • AB
    Adam Bin
    Dec 4, 2025
    3.0
    They are alright. Little slow but things got done.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.