The UPS Store

4.4
216 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5817 in Burbank offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of Third And Orange Grove.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
221 N Third St, Burbank, CA
91502, United States

Hours

Reviews

4.4
216 reviews
5 stars
181
4 stars
3
3 stars
2
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Chelsea, Darius, and Leila.

Management Issues

Some reviews highlighted concerns about management and employee training, indicating a decline in service quality and confusion among newer staff.

Notary Services

The notary services received positive feedback, particularly for the quick and professional assistance provided by employees like Leila and Chelsea.

Overall Experience

While many customers had great experiences, there were notable complaints about package handling and service delays, suggesting inconsistency in service quality.
  • DH
    Daniel Harms
    Nov 3, 2025
    1.0
    Long lines. Limited parking. Always internet issues impacting amazon returns. Yikes!!
  • RM
    Romina Moradian
    Oct 31, 2025
    1.0
    Horrible Employees. I was waiting outside the store until 8:05am and an employee came and walked to the door casually. When asked what time do they open, he said, "I DONT KNOW". He was extremely rude and just walked in without ever acknowledging me. Very Rude
  • MG
    Mohit Gautam
    Oct 14, 2025
    1.0
    A horrible experience! I was to receive a package from the UPS store here in Burbank but the employee at the store, upon arrival, told me that my package had already been picked up. I asked him how that was possible and he said that some guy came in with my “information” and he just handed it to him! The employee didn’t even ask for ID which is company policy. I’m now in a terrible situation trying to rectify receiving my items and filing a police report for this theft. Manager, Darius was nowhere to be found as well as he just let his employee who clearly didn’t know what to do handle this situation.
  • TS
    Tracylyn Sorensen
    Oct 12, 2025
    5.0
    Came to this location after the other Burbank location said that they had no notary today OR tomorrow! Erik and Nikaela were so friendly, helpful and quick! Erik notarized my document for me swiftly even though I came in 10 minutes before closing. I will definitely be using this specific UPS location for future business needs. Thank you
  • PD
    Peter DiBiasio
    Sep 23, 2025
    5.0
    Everyone I've interacted with at this location has been helpful and efficient, but yesterday an employee named Henry helped me out. I was shipping a box to my daughter in Colorado. The guy took the time to make the transaction better when I was (admittedly) unprepared. And he was super polite & kind while doing it. Writing now to say Henry deserves a raise!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5817 in Burbank offer?

The UPS Store #5817 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.