The UPS Store

4.4
222 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5817 in Burbank offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of Third And Orange Grove.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
221 N Third St, Burbank, CA
91502, United States

Hours

Reviews

4.4
222 reviews
5 stars
187
4 stars
3
3 stars
2
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of employees, particularly highlighting individuals like Henry, Leila, Chelsea, and Darius for their exceptional service.

Efficiency

Customers frequently noted that the service was quick and efficient, with many expressing satisfaction with the speed of transactions and assistance provided.

Mixed Experiences

While most reviews were positive, some customers reported negative experiences with certain employees and management, indicating inconsistency in service quality.

Location Preference

Several customers mentioned they would go out of their way to visit this specific UPS location due to the positive experiences they've had.
  • CC
    coolazn1997
    Jan 3, 2026
    5.0
    Chelsea was so thorough and diligent in supporting our experience in completing our notary for our documents.
  • EE
    Erik
    Dec 30, 2025
    5.0
    Erik helped me with my shipments and was very helpful. Definitely recommend this store!
  • TN
    Taiyo Nakao
    Dec 26, 2025
    5.0
    Although I walked into the UPS not knowing what to do and I was anxiously holding my box in line, the employee named Henry helped me out extensively throughout the process, melting this anxiety away. He was nice, in a way that made him easy to talk to, he was understanding, making me feel like I wasn’t stupid for not knowing what to do, and he was most importantly confident in his own skills and knowledge there. I feel as though I wouldn’t have had such a great experience here without Henry’s assistance, making the whole process fast and easy to understand.
  • AW
    austyn ward
    Dec 16, 2025
    5.0
    The best UPS store!! If I ever need to come to a UPS store, I go out of my way to come here!!
  • JL
    Justin Lee
    Dec 5, 2025
    5.0
    Struggled to track down a package sent to me with some really important family heirlooms. One of the employees, Henry, spent the time to help me find what had happened to it and get the package back to me. I don't frequently put reviews on things, but I felt the need to let people know of the competency and care that the employees here have.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5817 in Burbank offer?

The UPS Store #5817 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.