United States Postal Service

2.4
205 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7377 La Palma Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7377 La Palma Ave, Buena Park, CA
90622, United States

Hours

Reviews

2.4
205 reviews
5 stars
56
4 stars
13
3 stars
5
2 stars
9
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about certain employees consistently displaying poor attitudes.

Passport Services

Numerous reviews highlighted significant issues with passport appointment management, including staff being unprepared and appointments being mishandled.

Staffing Issues

Customers frequently noted that the location is often short-staffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with service quality.
  • DD
    Dan
    Jan 2, 2026
    1.0
    Website has passport with photo service available but when we went with our baby with an appointment they just flat out told us photo service hasn’t been available for 6 months and still isn’t. I ask why does the website still let you book it then and they just shrug and say come back next time. Great, wasted an hour of our time getting the baby ready and the round trip there and denied an appointment to someone who may have needed it. The bar was already low for USPS but wow, 0 effort in quality of service. Get your act together USPS.
  • JS
    Jesse Sanchez
    Nov 22, 2025
    5.0
    My grandma and I have had great luck with service here at this location. We absolutely love Niesha; she is an absolute angel and always takes the best care of us.
  • BV
    Bobbie Vaughan
    Nov 8, 2025
    5.0
    Happy to find a post office open til 5pm on Saturdays. They were very quick, efficient and friendly.
  • MA
    Michael Anderson
    Nov 7, 2025
    5.0
    I'm very happy with our mail carrier Juan Riviera. He has gone out of his way to make sure my experience with the postal service is great. Thank you Sir.
  • SR
    Sandra Ruiz
    Oct 7, 2025
    1.0
    Terrible service they’re extremely rude looks like everyone hate’s their job . Not coming back 👎🏻

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.