United States Postal Service

2.4
203 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7377 La Palma Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7377 La Palma Ave, Buena Park, CA
90622, United States

Hours

Reviews

2.4
203 reviews
5 stars
56
4 stars
12
3 stars
5
2 stars
9
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with specific employees frequently mentioned for their negative attitudes.

Appointment Issues

Customers reported significant problems with passport appointment management, including being turned away despite having appointments and long wait times.

Staffing Problems

Many reviews noted that the location is often short-staffed, leading to long wait times and inadequate service.

Mixed Experiences

While many customers had negative experiences, a few mentioned positive interactions with specific staff members, indicating inconsistency in service quality.

Lost Packages

Several customers expressed frustration over lost packages and poor tracking, contributing to dissatisfaction with the postal service.
  • JS
    Jesse Sanchez
    2 days ago
    5.0
    My grandma and I have had great luck with service here at this location. We absolutely love Niesha; she is an absolute angel and always takes the best care of us.
  • BV
    Bobbie Vaughan
    Nov 8, 2025
    5.0
    Happy to find a post office open til 5pm on Saturdays. They were very quick, efficient and friendly.
  • MA
    Michael Anderson
    Nov 7, 2025
    5.0
    I'm very happy with our mail carrier Juan Riviera. He has gone out of his way to make sure my experience with the postal service is great. Thank you Sir.
  • SR
    Sandra Ruiz
    Oct 7, 2025
    1.0
    Terrible service they’re extremely rude looks like everyone hate’s their job . Not coming back 👎🏻
  • ST
    Shai Tolentino
    Sep 20, 2025
    1.0
    If I could only rate this usps a zero I would have done it! We were 10mins late because of traffic. The staff said that she has no exceptions and said it with confidence. As if she was bragging that she had turned away few people that day because of slightly late appointment. We asked for understanding since the ones getting a passport was children. But no, she said to reschedule it even though there was only 1 people before us.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.