The UPS Store

Reviews

• SS

  Suyim Saldana

  Jan 4, 2026
  1.0
  Horrible customer service walking up to the door at 3:59 not yet 4. I got to the door but the ups worker was already locking before 4 making eye contact with me seeing i had a cam boot and a couple package struggling as I am disabled, ignore my request to be let in as he was locking the door before closing. Just because he had just cleared the line from the outside inside. Update I went back to talk to the manager and as I was talking to him the employee kept interrupting me and telling me I was wrong and to “come on time next time” mind you I depend on rides. Horrible customer service to talk to a customer in that manner
• MC

  Marina Colin

  Dec 11, 2025
  5.0
  Wong’s outstanding service AND patience was above and beyond. I was having issues with an email document I sent ups store 4931 multiple times and he kindly asked to help so I gave him My phone and walla, I got My document printed! Always a pleasant experience at this location. Thank you.
• AB

  Andrew B

  Dec 8, 2025
  5.0
  Great customer service every time I come in from alex!
• TT

  Tmo

  Dec 5, 2025
  1.0
  This is the only UPS Store I’ve been to that charges for taping a box. I had two returns and only needed one strip of tape on one side, yet they still charged $2 because it was “oversized.” I asked if they could accommodate this once since I’m a returning customer and didn’t have tape on hand, but they refused. How does $2 justify a single strip of tape? Feels like they’re just trying to make a quick buck. Poor customer service.
• JH

  Joni Herman

  Dec 3, 2025
  5.0
  The best staff at this UPS store. I’m there daily since I have a mailbox with them. The young people there are always cheerful and helpful

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