Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 18 Oak St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
117 reviews
5 stars
30
4 stars
10
3 stars1
2 stars
4
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, particularly at the passport counter, leading to a negative customer experience.
Passport Services
Many customers reported issues with the passport application process, including inconsistent information about walk-in hours and rude service.
Delivery Issues
Frequent complaints about lost or misdelivered packages, with customers expressing frustration over unreliable delivery services.
Staff Attitude
Several reviews noted a lack of friendliness and professionalism among staff, contributing to an overall negative perception of the post office.
Mixed Experiences
While some customers reported positive interactions and efficient service, these were overshadowed by the majority of negative feedback.
- AKAnurupa KarnamOct 10, 20251.0I had an extremely disappointing experience at the Brentwood Post Office with the individual handling passport applications. According to the posted hours, walk-in passport applications are accepted between 3:00 PM and 4:00 PM. I arrived promptly at 3:15 PM, with all forms filled out and documents in order, only needing to pay and submit. Despite being well within the walk-in window, the man at the passport counter rudely refused to assist me. There was no courtesy, no explanation, and no willingness to help, even though the process would have taken just a few minutes. His dismissive and unprofessional behavior is unacceptable, especially from someone in a customer-facing federal role. It’s frustrating to take time out of your day, come prepared, follow the posted rules, and still be treated this way. This needs to be addressed by USPS management—not only for the sake of customer service but also to ensure consistent and fair access to passport services.
- EDEdmund DomianSep 5, 20254.0Been going there since moving here in 2018. Staff handles lots of customers every day. They don’t make the rules; they do a great job.
- NNNikAug 28, 20251.03 times the passport guy told me I was too late when it says 3pm for walk ins and even it says it now. He would not assist me so I came earlier and he said they canceled the walk ins today and no where does it state that. This guy is horrible and I have been driving from so far away. I manage multiple businesses so I’m not able to meet the appointment times. Some action needs to be taken for this inconvenience.
- HHhia1423Jun 10, 20255.0I'm so relieved I came to the office right away when my package showed it would be returned to the sender. I was served by a member of the crew named Thor, he made sure my package stays in the office for me to pick it up first thing next morning. I'm so grateful. Thank you Thor, your dedication gave my family the Father's day gift we were waiting for, I hope you have a great day!
- MTMatthew TidlerJun 2, 20251.0Nobody here can answer the phone. I've tried calling 5 times throughout the day. It just rings till it disconnects.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What products and services are available at the United States Postal Service at 18 Oak St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and most locations can also take your passport photo.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the USPS at 18 Oak St?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 1:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person, providing two valid forms of ID and a completed application if applying in person. Visit the USPS website to start the process.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location; check with this Post Office for specifics.
What nearby places can visitors explore before or after visiting the Post Office?
Visitors might check out the Sunset Park Athletic Complex for sports and recreation or visit the Brentwood, California Chamber of Commerce community center nearby.
Is there a bank near the United States Postal Service at 18 Oak St?
Yes, Chase Bank is located nearby, which could be convenient for financial services during your visit to the Post Office.
What local services are near this Post Office that might be useful to customers?
Nearby are businesses like Beckford Investigation & Consultant Bureau for financial services, and Oak Street Family Dental for health and dental care.
Where can I find help with home services close to the Post Office?
Precision Clean East Bay and Norcal Air Duct Cleaning are nearby options for home services customers might need in the Brentwood area.