United States Postal Service

2.8
61 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 472 Pine Knot Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
472 Pine Knot Blvd, Big Bear Lake, CA
92315, United States

Hours

Reviews

2.8
61 reviews
5 stars
23
4 stars
3
3 stars
2
2 stars
4
1 star
29
  • GW
    Greg Wilber
    Dec 21, 2025
    5.0
    The employees are true professionals behind that counter! Handle all situations very well with patience.
  • KK
    Kristen
    Dec 15, 2025
    1.0
    As a known cancer patient on a walker, around Big Bear, I went into Pine Knot office to send my brother in Ohio, a CERTIFIED MAIL parcel that included my houses' GRANT DEED, in case I died. . I noticed the employee, intentionally put little red stamps, only HALF ON, the large USPS envelope, and the stamps hung half off, so they could be stuck in sorting machines and destroyed. Sure enough, my 16 dollar CERTIFIED parcel was never received by my brother...my houses GRANT DEED is in someone's possession...ALONG with my DMV items including my cars PINK SLIP,: registration,: METAL LICENSE PLATES, registration tags, and my renewed Driver license,. My birth cert was then stolen out of my house. Sheriff personnel had been harassing me since my mother evicted thugs from our rental house. I AM SCARED. I can't go to Sheriff, so I was directed to go to FBI. WISH me luck, my kindly Big Bear friends.
  • JS
    John Shelton
    Dec 1, 2025
    1.0
    Unfortunately there is no rating lower than one star, they only have 1 worker behind the counter in the morning and any service you use that doesnt specify its delivery service Good luck getting your package before they return to sender within an hour through usps.
  • JJ
    JP
    Nov 29, 2025
    1.0
    Worst customer service, rude staff. They always refuse to deliver your Amazon packages, they don’t even hold the package more than 5 min and send it back right away. Good luck if you have to do anything here.
  • KM
    Kevin Moreth
    Nov 25, 2025
    1.0
    Do not send Amazon here, they leave it at this post office and this office will immediately send it back to sender before you have a chance to pick it up, I have received 0-7 packages. When I asked they just give some BS answer. I could see if at least 1 package was held for more than 5 minutes, but zero out of seven boxes? Sorry USPS this is a you problem if you have accepted Amazon as a drop point.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.