United States Postal Service

1.5
454 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7001 Garfield Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7001 Garfield Ave, Bell Gardens, CA
90201, United States

Hours

Reviews

1.5
454 reviews
5 stars
40
4 stars
16
3 stars
5
2 stars
20
1 star
373

What are people saying?

AI-generated from recent customer reviews

Package Delays

Numerous customers reported packages being stuck at the Bell Gardens facility for extended periods, with some packages missing for weeks or even months.

Customer Service

Feedback indicates a significant lack of professionalism and rudeness among staff, with many customers expressing frustration over unhelpful interactions.

Lost Packages

Several reviews mention packages going missing or being stolen, leading to concerns about the integrity of the facility.

Passport Services

Customers reported poor experiences with passport processing, including canceled appointments and unhelpful staff.

Mixed Experiences

While many reviews are negative, a few customers noted positive interactions with specific employees, highlighting inconsistency in service quality.
  • LC
    Luis Cuarenta
    Dec 29, 2025
    1.0
    No llega mi paquete, lleva dos semanas sin moverse de Jardines Bell, CA 90205
  • EG
    Eric G
    Dec 24, 2025
    1.0
    Package sat for 10 days then got returned instead of delivered.
  • PC
    Priscilla Carrasco
    Dec 12, 2025
    1.0
    Worst post office slow long lines rude female customer service they don’t even earn a star. Hispanic female long brown hair she uses to cover her name tag. Worst customer service. Also this post office knows who is stealing the packages. I filed more than 1 claim.
  • CY
    Chan Yim
    Nov 22, 2025
    1.0
    I mailed an international package to South Korea on September 15th 2025 the package has been stuck at Bell gardens National Distribution center. Tracking shows no update since October 26 2025. l already have a usps case number but no response. My tracking number LH256018674US case number 82632557 oig no 119208 I sent post master a letter but I haven't received any response yet today November 29th
  • AU
    Angel Ulloa
    Nov 1, 2025
    1.0
    1 star …should not be given …I had a whole appointment on my day off for NO ONE in the facility to call me and let me know there wasn’t an Agent in to process passport applications. I was told to come today Saturday Nov 1st at 9am it’s currently 9:36 and they’re having us wait till 10am but aren’t sure if the agent is going to make it. Who is running this place and why isn’t there any accountability?! @BellGardens WTF IS THIS?! UNACCEPTABLE!! They also offer picture services online and as you’re walking in they have a sign saying they don’t take pictures to call a specific person in bellgardens to take it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.