United States Postal Service

1.5
451 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7001 Garfield Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7001 Garfield Ave, Bell Gardens, CA
90201, United States

Hours

Reviews

1.5
451 reviews
5 stars
40
4 stars
16
3 stars
5
2 stars
20
1 star
370

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times, particularly for passport applications.

Package Handling

Many reviews highlighted issues with lost or delayed packages, with some customers claiming their items were stuck at the facility for weeks or even months.

Communication Issues

Customers expressed frustration over the lack of communication from staff, including unanswered phone calls and inadequate updates on package status.

Employee Performance

While some employees received praise for their helpfulness, many others were criticized for being unprofessional and unhelpful.

Overall Reputation

The facility has a consistently low rating, with many customers advising against using this post office due to ongoing issues with service and package handling.
  • AU
    Angel Ulloa
    Nov 1, 2025
    1.0
    1 star …should not be given …I had a whole appointment on my day off for NO ONE in the facility to call me and let me know there wasn’t an Agent in to process passport applications. I was told to come today Saturday Nov 1st at 9am it’s currently 9:36 and they’re having us wait till 10am but aren’t sure if the agent is going to make it. Who is running this place and why isn’t there any accountability?! @BellGardens WTF IS THIS?! UNACCEPTABLE!! They also offer picture services online and as you’re walking in they have a sign saying they don’t take pictures to call a specific person in bellgardens to take it.
  • PQ
    Psqatar Qatar
    Oct 6, 2025
    5.0
    I’m giving you guys 5 stars just so y’all please deliver my package that’s been stuck in transit for over a month Please I’m desperate for you guys to deliver it, please I’m begging y’all
  • CC
    Christopher Carrasco
    Oct 2, 2025
    1.0
    Bad service I arrived at 4:30 30min before closing and wouldn’t except my package and saying they shut of there QR code . I get it they trying to work less to go home and again another issue on top of everything else they do completely poor service except the Korean guy he’s great the rest bad service
  • BA
    blanca arizmendi
    Sep 16, 2025
    5.0
    Me ayudo un muchacho muy amable tenia la cita en otra direccion a las 12:45pm aun asi me ayudo a las 12:15 pm muy buen servicio Gracias!!!!
  • CK
    Claudia Khoshaba
    Aug 19, 2025
    1.0
    If your international package ends up at this location, you might as well forget about it. Packages sit here for weeks or mysteriously go missing, it honestly feels like employees are stealing them. USPS needs to step in and take serious action because the amount of lost mail from this facility is ridiculous. I wish I could give zero stars. And don’t even waste your time trying to call they never answer the phone.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.