Virgin Plus

Reviews

• LM

  Leahm Miller

  2 days ago
  1.0
  0 stars if possible. I have had nothing but problems since the middle of April with Virgin after over a decade of no issues. Starts off with a "loyalty retention phone call" I got unsolicited. During that phone call, I was asked if I had any problems or concerns with the current phone I have. I do not have any problems, and I did NOT order an upgrade at that time. During the call, I receive an email from Virgin " confirming my order" of a new google pixel 10. I ask the guy from Virgin, and he tells me to ignore and delete the email. I do not, because that sounds suspicious to me. A few days later, I receive a package from Virgin. In it is the same Google Pixel 10 that I was told to ignore. I have now called 4 times to Virgin regarding this, confirming every single time that I did not order this phone, and for them to pick it up. One member told me not to activate the phone so I would not be charged for it's activation. Between sending me nonfunctional return emails to "send it back to Canada Post" and Several Phone calls to Support that assured me, "it is all taken care of in the background", this has been a complete nightmare from start to finish. The new phone remains in the box, unopened and off. This morning I receive an email from Virgin, "Congratulating and confirming with me that my 'new phone plan', is activated. My new bill? $100 over my current bill, with 80 less GB, and no America Roaming, as was on my previous plan, that again, I DID NOT CHANGE. Now when I look at my account, there is a new bill, a new phone, and a new plan, all of which I was told MULTIPLE TIMES, to ignore and it was all fixed on the back end. I post this as a warning to Virgin, and to all those who value loyalty. IF IT AIN'T BROKE, DON'T FIX IT. Going from a loyal customer that never had any complaints, and always prepaid his bills, to someone who will absolutely NEVER recommend Virgin to another person looking for a phone plan.
• DS

  Devyani Sharma

  May 5, 2026
  1.0
  Virgin mobile is easily the worst service provider company globally! They have the worst customer service and try and fleece customers every chance they get. They provide incorrect information and getting through customer service is a joke. After you do manage to speak to someone be prepared to be spoke to rudely without receiving and recourse. It’s inhumane to say the least!
• MD

  Mohit Dhir

  Apr 30, 2026
  5.0
  I had the pleasure of getting a brand new phone through the best team member this branch could have Hark. He not only provided the best service he assured that I would be taken care of from my old provider as well dealing with multiple issues at the same time. It was absolutely seamless and I would 10 out of 10 recommend this shop And more so the service team in particular Hark ! Thank you so much again absolutely amazing job.
• AA

  Ahmed Abdallah

  Apr 22, 2026
  1.0
  Rude customer service
• YG

  Yubing Guo

  Mar 29, 2026
  5.0
  Peter helped me a lot with transferring my account, got back to my requests very promptly, super nice and helpful, and explained everything so clearly!! Thank you!!

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