Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
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Not the greatest experience when I went to get a replacement Sim Card for my lost phone. On the website and other locations I contacted they said it costs $10 plus tax. The representative at this store said it’s $15 dollars. I asked why is there a difference and they said we have always charged that for the last several years. I asked does all stores charge $15? and she said yes. I said online the website said $10 and other stores said it was $10. She then basically shoved the card reader and said this is how much we charge here. My question is does your store actually charge a 50% markup of their goods or was your representative having a bad day???
JJ
JJ
Jul 7, 2026
1.0
Store manager was very rude! Came in trying to exchange an unopened phone that I ordered online. I was told by the online agents that I can bring it in store. She basically called me stupid and said that they don’t do returns in store. I understand that the policy might be different but there is no need to be rude. Very disrespectful and disappointing
SM
Sandra Maciel
Jul 7, 2026
5.0
I am very satisfied and happy with the service here at Bell. I received excellent service and all my problems were resolved. The attendant was kind, attentive, and helpful, exceeding all my expectations. I am very grateful for the service from Urmila. She is the one!
VM
Vicky Multani
Jun 30, 2026
5.0
I visit this location for my sim issue its not working properly, urmila help me sim card swap and also reset my network sitting. Very professional people, thanks for help
AS
Abhishek Sharma
Jun 29, 2026
1.0
I want to share my experiences at this Bell store, the staff is so much unprofessional and rude. They had 1 customer in the store at my visit, all i was asking for a Sim card change just because i lost my sim card few hours ago. They didn’t help me for a second, she didn’t processed my sim card change request and the second later she give me a customer support number where I was on hold for 1.5 hour. And when I called at the store they lied that my account is suspended.
Now at the customer support they want me to go to store to validate my id, so im somuch pissed of this thing.
The girl who helped me is Poonam and the manager who lied is Urmilla.
Thanks for your shitty service.
What types of products and services does Bell provide at this location?
Bell offers smartphones, tablets, connected devices, accessories, satellite TV, internet, home phone, and business communication services.
What are the store hours for Bell at Central City in Surrey?
Bell is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Bell provide curbside pickup service?
Yes, Bell offers curbside pickup at this location for customer convenience.
What payment options are accepted at Bell Central City?
Bell accepts American Express, cash, check, Mastercard, and Visa as payment options.
Where is the Bell store located in Surrey?
The Bell store is located at 10153 King George Blvd, Level 1- 218-2090, Central City, Surrey, BC, V3T2W1, Canada.
Is Bell an authorized dealer for any specific brands?
Yes, this Bell location is a Bell Authorized Dealer.
What are some nearby retail stores where customers can go shopping around Bell Central City?
Nearby retail stores include Dollarama, The Shoe Co, Garine Jewellery, Foot Locker, and Sirens Fashion, providing a variety of shopping options before or after visiting Bell.
Are there other mobile phone providers near Bell Central City?
Yes, nearby mobile phone providers include Freedom Mobile, Virgin Mobile Canada, Fido, WOW! mobile boutique, and Rogers, offering customers additional options for telecommunications services.
What dining options are available nearby Bell Central City?
Nearby dining options include Opa! Souvlaki of Greece, Charleys Cheesesteaks, GoGrill, Freshslice Pizza, and Booster Juice, perfect for a meal or refreshment before or after your Bell visit.
Are there health and medical facilities near Bell Central City?
Yes, Fraser Health, Alive Health Centre Ltd, and Central City Medical Clinic - Denning Health Group are nearby for health services and supplements.
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