DHL Express Service Point Richmond

Reviews

• NL

  niamet ladak

  Sep 18, 2026
  1.0
  No one answering. Repeated robot service agent! None relevant to my problem! Very bad. One has to travel to DHL to get the answers! No way of communication. Pathetic!!! There should be a better way to communicate.
• PC

  Polai Chan

  Sep 11, 2026
  1.0
  Poor Service! The level of service was unacceptable. We waited for more than 10 minutes with no staff available, and we ultimately had to knock on the door just to get someone’s attention and receive assistance.
• RM

  Regan Milne

  Aug 27, 2026
  1.0
  I used DHL Express for an international shipment from Mexico to British Columbia. The shipment was eventually delivered and the contents arrived undamaged, but DHL’s customs/brokerage handling was extremely poor. My shipment sat in repeated “Clearance Event” / “Shipment on Hold” status for roughly two weeks. DHL repeatedly asked for documents and corrections one at a time instead of clearly explaining all requirements up front. These included importer/authorization issues, invoice format, proforma invoice, make/model details, and country-of-origin clarification. There was no clear case ownership and no coherent communication path. I eventually had to transfer the shipment to an independent Canadian customs broker at my own expense to get it released. That broker was able to handle the file professionally, which made DHL’s handling look even worse. After delivery, trying to pursue a refund or service complaint has also been extremely difficult. DHL’s chatbot and support channels repeatedly misclassify the issue as tracking, duties/taxes, or delivery status, even when I clearly state that the shipment has already been delivered and that this is a post-delivery service complaint about brokerage failure. Based on this experience, I would not recommend DHL Express for anything involving international clearance of valuable personal goods. The shipment arrived, but only after roughly two weeks of avoidable confusion, poor communication, and paying a separate broker to do what DHL should have managed properly.
• AG

  Andreas “The Bomb Bunny” Gustafson

  Aug 25, 2026
  1.0
  Just watched a driver proceed straight through an intersection in a right turn only lane and almost side swipe the person going through the straight lane XD
• GP

  Gary Price

  Aug 12, 2026
  1.0
  Drivers stop and go and even if they have a buzzer code to get into a building, it's ignored they are more likely to ignore instructions. Obviously drivers don't care about customers and are slackers I've had this trouble with DHL before in January 2026 . They aren't a good delivery choice. You'll get a lot of excuses and asked to pick uo your shipment so be prepared to lose half a day and don't expect cooperation or posted notices on your building entrance with these drivers . Either one has to give them three or more tries or pick up at a distribution center. Anyone else is strongly advised to avoid this business if you are located in a secure residence.

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