The UPS Store

Reviews

• HW

  Hui Jing Wu

  Sep 26, 2025
  1.0
  A few days ago, a UPS delivery driver came to my home with an extremely rude attitude. He banged on the front door forcefully, making exaggeratedly loud noises that severely startled my mother. She only went to pick up a package that belonged to us, but instead of delivering it properly, the driver turned to leave. When my mother stepped forward to take the package, he actually grabbed her hand. This behavior was completely unnecessary and constitutes serious misconduct. As a result of the excessive shock, my mother immediately felt unwell and had to be taken to the emergency room by ambulance for treatment. Even more incomprehensible, the driver then called the police, which made us feel further intimidated and humiliated. This incident has not only caused serious physical and emotional harm to my mother, but also placed tremendous psychological pressure and financial burden on our family. As a large corporation, UPS has neither provided any response nor offered a solution within the required timeframe, showing a clear disregard for the matter. I must stress again that this is not a simple delivery service dispute, but a grave incident concerning the personal safety and health of your customer. I demand that UPS immediately provide a reasonable explanation, issue a formal apology, and take full responsibility for my mother’s medical expenses as well as the losses we have incurred as a result of this incident.
• EM

  Eric Miller

  Sep 25, 2025
  1.0
  Two employees...one engaged for more than 10 minutes, the other doing nothing ... and a line out the door. Management should be ashamed.
• KA

  Kenneth Altamirano

  Sep 2, 2025
  1.0
  I am writing to express my deep frustration and disappointment with my recent experience using UPS. My package, according to their tracking system, was originally scheduled to arrive last week. Due to what they called a “scheduling conflict,” it was rescheduled for delivery on Saturday. I waited the entire day—the package never arrived. To make matters worse, UPS customer service is unavailable on weekends, so there was no way to get real-time support or clarification. I attempted to update the delivery to allow the package to be left at my front door, as has always been done in the past with multiple orders from the same store—even with the same item value. For some unexplained reason, this time UPS required someone to be physically present for delivery. There was no prior notice or justification for this change in delivery method. When I was finally able to get through to customer service on Monday, the experience was unacceptable. The representative was dismissive and stated that the package was “lost” with the last scan recorded on Friday. If UPS was aware of the issue on Friday, why wasn’t I notified then? I should not have had to make multiple calls and wait through lengthy hold times just to find out that my package had vanished. The customer service process itself is severely flawed. I was told to wait 45 minutes for a callback, and then placed on hold for another 20–30 minutes, only to speak with someone for barely five minutes, who offered no resolution other than saying a claim had been filed. No apology, no options, no reassurance—just vague, generic responses. I understand that packages occasionally get lost, but what I don’t accept is the complete lack of proactive communication, accountability, and empathy from a company as large and established as UPS. Losing a package is bad enough. Failing to notify your customer or provide meaningful support is worse.
• AH

  Andrew Huang

  Sep 1, 2025
  5.0
  Nice associate helped me
• RL

  Rosa Lerma

  Aug 23, 2025
  5.0
  Everyone is great, very nice and the notary gentleman is very understanding and helpful.

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