Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5705 in Baldwin Park offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Wal-Mart.
Many customers praised the staff for being friendly, helpful, and efficient, although some reported negative experiences with specific employees.
Delivery Issues
Numerous complaints were made regarding lost packages, delayed deliveries, and poor communication from customer service.
Long Wait Times
Several reviews mentioned long lines and slow service during busy periods, leading to frustration among customers.
Positive Experiences
Despite some negative feedback, many customers expressed satisfaction with their overall experiences, highlighting the store's helpfulness and professionalism.
AS
Amber Silva
Feb 15, 2026
5.0
Excellent customer service from Jessie! He went about and beyond to help me find the right size box to fit my double pet stroller for return. He even helped me package my return. Friendly, and respectful in every way. Thank you again Jessie. You make UPS shine with great customer service!
A
弓长月
Jan 29, 2026
1.0
There's always a long line every time I come here.
JW
joyce welker
Jan 16, 2026
5.0
They were very helpful
JM
Jennie Montes
Jan 12, 2026
1.0
I SHOULD HAVE LOOKED AT THE REVIEWS BEFORE TRUSTING THIS LOCATION WITH MY PACKAGES!!! SHAME ON THIS STORE!! THEY HAVE NO REGARD OR RESPECT FOR ANYONE!! THEY TAKE NO RESPONSIBILITY OR OFFER APOLOGIES AND JUST DIRECT YOU TO THE UPS PHONE NUMBER!! THEIR MINDSET IS “I’LL STEAL THEIR PACKAGES AND THEY’LL GET THE MONEY BACK WHEN THEY FILE A CLAIM” SUCH DISGUSTING BEHAVIOR FROM THIS STORE!! HOW ARE THEY STILL IN BUSINESS?? SOMETHING HAS TO BE DONE!! I’M MISSING 2 PACKAGES THAT CAN’T BE REPLACED CUZ THEY WERE CUSTOM! ONE PACKAGE SAYS I DROPPED IT OFF ON MARCH 1, 2026 AND THEY SCANNED IT IN ON FEBRUARY 1, 2026!! LIKE WHAT THE HECK IS GOING ON THERE FOR REALS?? SUCH SHADY BEHAVIOR ALL AROUND
JJ
Jordan
Jan 3, 2026
1.0
Dropped off a few packages as I’m out of state and it’s been two weeks and they have not shipped anything nor does their phone number work.