United States Postal Service

1.9
181 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 371 Nevada St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
371 Nevada St, Auburn, CA
95603, United States

Hours

Reviews

1.9
181 reviews
5 stars
34
4 stars
6
3 stars
5
2 stars
7
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning specific negative interactions with employees.

Passport Services

Numerous complaints about passport appointment cancellations and poor service, with customers expressing frustration over long waits and unprofessional behavior.

Delivery Issues

Frequent reports of packages being misdelivered, not delivered at all, or held without customer knowledge, leading to significant frustration.

Long Wait Times

Customers consistently noted long lines and slow service, particularly during peak hours, contributing to a negative experience.

Staffing Problems

Reviews highlighted a lack of staff leading to inefficiencies and poor service, with many suggesting that the post office is understaffed.
  • PC
    Paul Carney
    Nov 7, 2025
    1.0
    I paid 63.00 dollars to have a package delivered in 3 days.too my mom.after 3 days the package is still in auburn.called post office and they said nothing they can do.too everyone boycott the post office and use ups and. FedEx. That way you dont get ripped off like i did by the post office
  • SM
    Suzy McMinn
    Oct 11, 2025
    5.0
    The post office has a counter employee, Steve, who tries his best to help his customers. I am extremely hard of hearing and a previous male counter person actually made fun of me and ignored me and many others while we waited for service.
  • SR
    Sierra Rose
    Sep 6, 2025
    1.0
    We scheduled two appointments Saturday morning for passports, no one was there. We wasted 30 minutes waiting for someone to show up. Do NOT schedule a passport appointment here for Saturdays! Highly unprofessional.
  • LD
    L D
    Aug 26, 2025
    1.0
    Horrendous service. Woman at the counter trying to serve everyone, people waiting in line for 25+ minutes. Extra man behind the counter wandered aimlessly like a lost snail.
  • JA
    Jenny Aguila
    Aug 19, 2025
    1.0
    DO NOT GO HERE FOR PASSPORTS. I made an appointment a month in advance for a Saturday 8 am. We get there before 8:00. Two other families show up for 8:15 and 8:30 appointments. Employees were inside but doors were locked. We waited more than an hour. Nobody ever came out.. Went to Clerk Recorder in Rocklin, was in and out in 15 minutes

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.