The UPS Store

Reviews

• JC

  Jessica Cresci

  Dec 31, 2025
  1.0
  Went to The UPS Store at 3:20pm to find the door locked and the employee counting out the register. There is NO sign alerting people to an early closure, only their regular hours. I understand today is a holiday for many but the lack of communication is quite disappointing.
• TM

  Tristan Miller

  Dec 11, 2025
  1.0
  The woman behind the counter has no idea what she’s doing. She made it seem like she had much better things to do then process my package. Acted like it was too much to ask for pay for her to mail something for me. Kept repeating that I had to pay over and over. I finally said, “what’s the problem. Why can’t we progress?” She replied, “There’s no issue.” Then continued to shuffle her feet. Literally walked out. There was 5 people in line waiting to mail stuff and this woman was playing game. . I’ll go mail my whit at the USPS from now on.
• SD

  stephanie Dishen

  Nov 4, 2025
  1.0
  Online hours say they are open but …. I get there and there’s a sign on the door that says “ lunch back @2:50”. Very frustrating to plan out your schedule around dropping something off and they’re not open based on the posted store hours. I watched 7 other people walk up while I was buckling my kid in the car to leave. All left frustrated and confused.
• BC

  Brett Christensen

  Sep 8, 2025
  5.0
  A smaller location that deals with high volume shipping. Self serve Amazon scanner available. Easy and relatively quick service.
• JC

  Jolie Cazier

  Aug 28, 2025
  1.0
  This location is unlike any other UPS store on the central coast. They woman in charge is consistently rude and rather than kindly help a customer with a return shipping issue if they have made a mistake or not, they school you on how it should be shipped back and most often it requires buying tape or another box from them. Today I returned a rug from Amazon in the exact condition it arrived and she insisted it needed more tape and charged $3 or refused to do the return. When I pointed out that I routinely have issues like this at her store she became sarcastically “nice” and I realize they don’t necessary make money on an Amazon return but no other UPS store treats people this way. They will tape up your package no problem. The last time I was in it was two of the same items on the return and she made me buy a second box and rudely acted like I should have known this. Again, this is how the item was shipped from Amazon. I will avoid her and this location from now on, which might help with the consistently long lines due to slow and rude service.

Frequently Asked Questions About The UPS Store