United States Postal Service

2.0
231 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 22099 US Highway 18 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
22099 US Highway 18, Apple Valley, CA
92307, United States

Hours

Reviews

2.0
231 reviews
5 stars
43
4 stars
14
3 stars
7
2 stars
10
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and rude staff, leading to a negative perception of overall service quality.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with many customers expressing frustration over mail being delivered to the wrong addresses.

Staff Attitude

While some employees were praised for their helpfulness, many reviews highlighted a lack of professionalism and poor attitudes among staff.

Facility Management

The post office was criticized for being understaffed and poorly managed, contributing to long lines and inadequate customer service.
  • MT
    Michael T
    Dec 19, 2025
    5.0
    Friendly fast service
  • TS
    Thomas Sedlak
    Jul 26, 2025
    1.0
    Someone has a key to all the boxes in the Vineyards of Apple Valley. Boxes are vandalized on a regular basis.
  • KF
    Kit Fisher
    Oct 9, 2020
    4.0
    What an amazing turnaround! New Postmaster has transformed the office and staff. They are now helpful and responsive. What a very pleasant surprise! There is still progress to be made with ensuring safe mail deliveries, though. (Maybe in troublesome areas, switch to urban delivery practices instead of rural?) Leaving mail at remote clusters of boxes only invites mail thieves. * in 2020: Zero stars. This Post Office is the worst I've ever experienced! (I'm ex-military and military brat, I've been a LOT of places!) Constantly "loses" packages, refuses to adhere to forwarding orders, never answer their phone, poor customer service, mismanaged beyond belief!
  • LM
    Laura Martinez
    Oct 7, 2020
    3.0
    Today is October 7 2020 I am resident in apple valley I have mo receive no mail for more then a Week Please let me know more resident have the same problem I expect importa mail ...so I am going to the office see what happens
  • LS
    lauren Stewart
    Feb 7, 2019
    2.0
    Post office is ok .like getting self serve stamps in lobby.Delivry issues .rural multiple boxes group and get similar house #s mail alot .makes wobder who gets mine?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.