The UPS Store

Reviews

• AB

  Alex Bolt

  Nov 13, 2025
  5.0
  Quick and easy, as always. I always use them. I really appreciate them, as I don't have to drive all the way across town. Always helpful and friendly.
• JZ

  juan zamudio

  Nov 5, 2025
  1.0
  I sent some bose ear buds for repair and lost the reciept, and the bose never left their store as one of the employees told me and said to wait for manager that she cojld print me off a copy. So i went back and manager wojld not print me off a copy of my reciept. Got no help from her she could see i dropped them off but wouldnt give me verifacation instead she said to call customer service. Worst manager ever.
• GG

  George Robles (Georges Garage)

  Oct 18, 2025
  5.0
  Always been a Great store with Awesome employees.
• CC

  cupcake

  Sep 25, 2025
  5.0
  the customer service Associate REGGIE at the store is phenomenal, patient supportive and super kind, very well mannered and super helpful!!! HE LITERALLY WROTE THE DELIVERY ADDRESS FOR ME FROM MY PHONE BCZ LIKE A DORK, I FORGOT MY GLASSES! He helped me soo fast I was unprepared for the quick service lol. there were a crowd of folks that flooded in right after me & he didnt break a sweat, he didnt rush me NOTHING! HE IS WHAT YOU CALL EXCELLENCE IN ALL AREAS OF HIS POSITION! UPS STORE PLEASE GIVE REGGIE & HIS TEAM BONUSES OR RAISE INCREASE FOR SURE. THEY R THE EMPLOYREES THAT R NEEDED ACROSS THE WORLD I PROMISE! folks today are rude, impatient & are mad when a customer comes in and they have to work 🙄 round of applause for this young man! PERIOD
• NB

  Nicholas Bennett

  Sep 24, 2025
  1.0
  About 3 weeks ago I shipped a package through ups valued about $8000 worth in it to my grandpa in Georgia the ups lady made my label and gave me a receipt I paid for over night which was an extra $150 and some how the package never made it the store manager that helped me rose knew the content of the package insured me that they would look into where the package went. After about a week all she said was to wait for an investigation to be done, the only problem is the app shows it never left the store when I call the police department they said wait for the investigation. Don’t go to this Apple valley rd location constantly a huge line and they are 0 help I’m at the point that I’m convinced that the manager stole the package because it never left the store and wouldn’t let me watch any video recording of the day, the investigation through ups is pending, so they won’t help me. The moral of the point is don’t go there they don’t know what’s their doing and their very very shady. I had no idea I wasn’t able to send money that way, as my grandpa is 90 needed it right away. Hence as to why I paid for overnight shipping. He doesn’t have Zelle, cashapp etc. I asked the owner if I can send the money as I had all my chase stuff her words “we’re not suppose to ship this” but she shipped it anyways. She actually told me not to send it in an envelope and instead let’s do in it a box. So the business owner 100% knew what they were doing was illegal & was the only one who knew there was money in there.

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