United States Postal Service

2.5
160 reviews

About

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Visit your local Post Office™ at 2730 W Tregallas Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2730 W Tregallas Rd, Antioch, CA
94509, United States

Hours

Reviews

2.5
160 reviews
5 stars
49
4 stars
8
3 stars
6
2 stars
11
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees being dismissive or condescending.

Mail Issues

Frequent complaints about lost mail, stolen packages, and misdelivered items were noted, indicating significant issues with mail handling.

Long Wait Times

Customers consistently mentioned long lines and slow service, often waiting extended periods to be served.

Mixed Experiences

While many reviews highlighted negative interactions, a few customers praised specific employees for their helpfulness and professionalism.

Self-Service Problems

Issues with self-service kiosks being out of order and package drop-off problems were frequently mentioned.
  • ZG
    Zhonglan Guan
    1 day ago
    1.0
    I would like to rate zero star if it has. We felt like the associate who help us was discriminating us because we are Chinese. Her name is Diedre, we were applying passport for my nephew and I am the aunt, I brought all my brother’s documents and notary from San Francisco to meet my nephew’s mom at that usps. And we had appt at 11 am. We handed all the documents to her but we forgot to make the copy for the expired passport and the birth certificate, she told us that she will charged for the copy fee and we were willing to pay for it. During the review of the documents, I asked couple questions to clarify that the original document sending to the department of United States will return to us, she felt like we gave her extra work and gave us the attitude, we felt so uncomfortable about that we were discriminated. Lastly, she asked the mom if that her address on the application, the mom looked at me and confirmed with me. Because the son is living with the dad but not with the mom, and she threatened us she will file a suspicion report about that issue. We are doing the right thing, we don’t worried about anything since we provided all documents. She can do what she want. With today’s experience, I never feel that bad with usps workers except her, every time I go to usps, everyone was nice and answered all my questions clearly. She needs more training to learn what customer service is. Diedre she needs more training to learn the customer service skills, she works there really hate her job and didn’t want to do anything. Expect the customer read all the information in the passport Application, and expect customer understand the whole process about how to apply the passport. She asked me: did you read the application instructions? I answered: yes, but I want to clarify so questions that I have. Then she started make it difficulty for us and threatened us to file a suspicion report to apply a passport, of course, we had no secret to hide and she can do what she wants and she doesn’t need to let us know purposely at the last minute that she took our documents.
  • MJ
    Myisha Johnson
    6 days ago
    5.0
    Great Customer Service.
  • KW
    Keith Williams
    Nov 12, 2025
    5.0
    Good service
  • MT
    Michelle “Ms. Mookie's Momma” Turner
    Nov 4, 2025
    1.0
    Hello, Did everyone on Hampton Lane not get their mail last night. I was expecting a small package to be delivered last night. I get a message regarding the tracking of my package and it said that the mail person couldn't deliver because of a big dog on the loose. Thing is we were standing outside and there was no mail truck and no big dog. We aren't even supposed to have big dogs in our HOA complex. I went into the app. for the postal service. I reported this as a non issue because we were out there. And all I have is an 8 lb cat and she won't leave the house. Thing is I bet no one on my street was lucky enough to get their mail last night hope you didn't have a 24 hour shut off notice. Or worse yet you hopefully didn't have a medication that is temperature sensitive. I will tell you what really happened! Yesterday was the first day post time change so it was dark at 6:30 pm. I promise we don't have a big scary pet or neighbor pets either. Please chime in if you also live in Gentry Courts and also didn't get your mail yesterday. This is not the first time the mail delivery person reported an imaginary scary dog on Hampton Ln. Especially after the time change I would be willing to bet if they did some tracking it would be found this is a regular activity with the mail person. This is infuriating that the person whose job it is can just claim an imaginary animal was on Hampton Ln. Yes we did have a person with a big dog like 5-7 yrs ago she was just a big nothing burger dog. But now... we were standing out there there was no big scary anything. If the mail person had actually drove onto our street they actually would have found us out there at 6:30 pm returning from dinner pickup. If your scared of the dark don't be a mail delivery person.
  • DW
    Demarco Wallace
    Oct 15, 2025
    1.0
    My mail has been stolen on several occasions ranging from sensitive documents to bank cards. When I had it investigated they were rude unapologetic and didn’t seem to care. I have done a lot of investigating and it all lead to some one in the post office stealing. Several of my neighbors have expressed the same details is stolen items. We even placed a camera pointed at the mailbox. It was most definitely taken from the post office. So everyone beware and pay close attention to your incoming mail

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.