United States Postal Service

3.0
62 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1525 Gold St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1525 Gold St, Alviso, CA
95002, United States

Hours

Reviews

3.0
62 reviews
5 stars
24
4 stars
8
3 stars
1
2 stars
3
1 star
26
  • HC
    Hui Chen
    Dec 10, 2025
    1.0
    The lady working there was very hard to deal with, without any smile on her face. I did a priority mail shipping with another priority mail shipping back. She didn't even give me the tracking of the returning priority mail. When I asked for it, she said I should have requested it before the envelope was closed. I mean, by default, a priority mail should have a tracking included. I have never got into this issue before in the past decades of shipping with USPS. How would I know that I need to request a tracking on a priority mail and If not, I don't get it? What a bad experience!
  • FC
    F C
    Nov 19, 2025
    1.0
    Lady at the front desk was too busy on a personal call to help me. She refused to assist with printing my shipping label for me & refused to be helpful through the process. She was mean & not knowledgeable at all.
  • XW
    X W
    Nov 15, 2025
    1.0
    The service at the post office today was really bad. Taking the photo is actually very simple — she could have just told my child not to purse his lips or close his eyes. She should’ve checked the photo before printing it. Kids don’t understand these things, and she was not nice at all. She even threatened to charge an extra $15 if he didn’t cooperate, which was unnecessary. I had confirmed beforehand that we could take the photo and apply for the passport at the same appointment, but when we arrived, she said we needed another separate appointment. If that wasn’t possible, she should’ve told me clearly from the beginning,waste my time . It felt dishonest. Bad experience here.
  • UK
    Uttam Kumar
    Sep 10, 2025
    5.0
    Good, helpful and informative. Finished quickly since no customer.
  • RS
    Rena Skater
    Jul 18, 2025
    1.0
    This is probably the worst post office in the United States . The female staff (From the yelp reviews, I know her name is Stephany ) treated the customers so bad .She is MEAN and RUDE . She enjoys lecturing the customers for passport applications and yelling at the customers for packages picking up. Threatened to send their packages back to the senders . Please remember that the customers are local residents and homeowners . There is no mail delivery in that community for years . The only way to get their US post packages is through the post office box . She questioned them who own the packages and who lives in the same household . This is ridiculous. The customers have the P.O. Box keys , they own the their packages .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.