United States Postal Service

2.6
181 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10 W Bay State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10 W Bay State St, Alhambra, CA
91802, United States

Hours

Reviews

2.6
181 reviews
5 stars
56
4 stars
12
3 stars
10
2 stars
11
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff, particularly Michelle and Bobby, received high praise for their helpfulness, while others were described as rude and unprofessional.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and inefficient service.

Passport Services

Passport services received both positive and negative feedback; Michelle was highlighted as exceptional, but there were issues with staff availability and communication.

Overall Experience

Customers expressed frustration with lost mail and packages, as well as inconsistent service quality, but some noted positive experiences with specific staff members.

Facility Condition

The post office is described as busy and sometimes chaotic, with complaints about parking and accessibility.
  • JG
    Jessica G
    Nov 17, 2025
    1.0
    This place is horrendous. They have the rudest staff with disgusting attitudes. My mailman threatened me outside of work hours. Since then he won't deliver packages to the porch, he throws them over the fence, and he leaves the mailbox open. He lied and said I wasn't home to sign for a package so I requested redelivery. The package was never redelivered. I'm sure he stole the package as I've seen him driving around in the USPS truck on a sunday. They let him di whatever he wants because "they're understaffed". It was a package filled with irreplaceable gifts I was trusted with dispersing.
  • SO
    shiho okamoto
    Oct 21, 2025
    1.0
    No workers, no services
  • LJ
    Lunnallenna Solbrillante (JuanaCanales)
    Sep 30, 2025
    5.0
    Here they have a very customers service
  • PT
    Peggy Tang
    Sep 11, 2025
    5.0
    We came to Alhambra post office for renew our passport. I highly recommend Michelle . she was a caring beautiful person with her help anything went smoothly,Thanks for her outstanding service.
  • JG
    Jessica Garcia
    Aug 5, 2025
    1.0
    Wrost customer service...they said because they are understaffed save time and go to another san gabriel post office is abot mile away they go above and beyond really took care of us fast and where understanding offers walk in services amazing staff

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.