United States Postal Service

2.3
176 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2201 Shoreline Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2201 Shoreline Dr, Alameda, CA
94501, United States

Hours

Reviews

2.3
176 reviews
5 stars
46
4 stars
10
3 stars
4
2 stars
14
1 star
102

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while some report friendly and helpful service, others describe rudeness and unprofessional behavior.

Service Efficiency

Many customers appreciate the quick service during busy times, but there are numerous complaints about long wait times and inefficiencies, especially regarding passport services.

Package Handling

There are significant concerns about lost or stolen packages, with multiple reports of mishandling and theft, leading to distrust in the postal service.

Inconsistent Experience

Overall experiences vary widely, with some customers having positive interactions while others report severe dissatisfaction, indicating inconsistency in service quality.
  • JR
    Jason Rucker
    Dec 18, 2025
    5.0
    8 days before Christmas, line out the door all day long & three employees working steadily & calmly & politely helping everyone. Impressive. Despite the holiday rush & 15 people ahead of me I only waited about 10 minutes.
  • CC
    Charlie
    Oct 1, 2025
    5.0
    The staff are helpful and line moves pretty quickly.
  • BM
    BuDs Mane
    Sep 5, 2025
    1.0
    The black lady with long hair is rude. Talk to people with no manners thinking she aboves everyone else. Avoid her services
  • CA
    Connie Alegria
    Sep 3, 2025
    1.0
    The workers have been polite to me..but this location seems to have many problems from running out of stamps to leaving me in a dispute over there money order process. I purchased a money order then the machine would not print it.my account was charged and I now have to wait until who knows when to get my money back..This was for my rent .now my rent will be late.I left in tears
  • ET
    Emily Thornton
    Aug 22, 2025
    5.0
    I went Friday before lunch hour, and I was amazed by how quickly I was in and out. Friendly, helpful staff, no complaints.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.