Bell

Reviews

• KN

  Kaitlyn Nicholson

  Sep 12, 2026
  5.0
  Kenny was amazing to deal with! Went a live and beyond to ensure I got the best plan at the best rate
• SR

  Sarah Russell

  Sep 4, 2026
  5.0
  Yuvi was amazing!! He truly went above and beyond to help my mom and I!!! Excellent service!!!!
• PN

  Pamela Nagel

  Aug 20, 2026
  1.0
  I had an awful experience at the Bell store Chinook. The customer service representative helping me was disinterested and very unfriendly. Was on her phone and unhelpful. Was very rude to the Bell agent assisting on the phone. I actually can’t believe the level of unprofessionalism.
• JS

  J S

  Aug 15, 2026
  5.0
  Thank you Channi for the excellent service today! Both Roger’s and Telus turned us away and we nearly had to return my son’s Apple Watch because of it. I am beyond grateful to Bell for providing the service we needed to set up his cellular service! You saved a 7 year olds birthday wish!
• CC

  ceren Coban

  Aug 9, 2026
  1.0
  Disappointed With Bell’s In-Store Service My father was trying to switch from Bell to Virgin, and since they are under the same company, On August 9th 2026 at 3:10 PM we went into the Bell store hoping to take care of it in person. The employee kept insisting that we call Customer Service, even after we explained that we preferred doing it face-to-face to avoid misunderstandings. I even asked if he simply couldn’t do it or just didn’t want to, and he continued insisting that calling would be “easier.” He was simply avoiding helping us. We walked across the store to Tbooth Wireless, where Tim helped us right away, and we were completely switched over in 10 minutes. What I don’t understand is, if another wireless retailer can complete the exact same process in 10 minutes, why couldn’t Bell’s own employee do it? Is it a lack of knowledge and training, or simply a lack of willingness to help? Either way, it’s extremely disappointing. If the staff at a store are unwilling to assist customers and simply tell them to call Customer Service, then what is the point of having them there in the first place? Customers shouldn’t have to do the work themselves just because an employee doesn’t want to deal with it. Bell seriously needs to work on staff training and customer service. This experience was a perfect example of why customers get frustrated with Bell and want to switch to a different carrier.