Bell

Reviews

• SO

  Savanna Ochoa

  2 days ago
  5.0
  Had such a great experience with Aliza and Alycia at the 130th Ave location. I was getting my stepdaughter a new phone, and they made the entire process so easy and simple! They were both incredibly friendly, patient, knowledgeable, and took the time to explain everything clearly without making the process feel complicated. They truly went above and beyond to make sure we got exactly what we needed, and their positive attitudes made the whole experience enjoyable. I highly recommend visiting them at the 130th Ave location.
• CR

  CGY Rentals

  Aug 13, 2026
  5.0
  Absolutely amazing service! Brad and Elena helped set up 3 phones and we just came from another Bell that complained about the time crunch with an hour before close time. I was not very happy about the service in Okotoks, but we drove to 130th Ave as they were open a bit later and were more than accommodating to our situation. Thank you for the great service 💯
• SA

  Shabana Anwar

  Aug 12, 2026
  5.0
  My husband recently got a phone from Bell at the 130th location, and although I didn’t get anything myself, I have to say he is extremely happy with the service! He hasn’t stopped talking about how great his experience was. Aliza and Brad were amazing, helpful, and made the whole process so easy for him. It’s always nice to see someone come home genuinely happy with the service they received. Thank you, Aliza, Brad, and rico for taking such great care of him!
• KA

  KHAN AZAR

  Aug 12, 2026
  5.0
  I recently made the switch from Rogers to Bell at the 130th location, and the service here was top-notch! Aliza took care of my new phone setup—she was super knowledgeable, professional, and walked me through the entire process effortlessly. To top it off, Brad hooked me up with some fantastic discounts that made the deal even better. I’m loving the new phone and the smooth transition. Thanks to Aliza and Brad for taking such good care of me! And Rico for being extremely nice and helpful when I come in
• AA

  Abdullah A

  Aug 9, 2026
  2.0
  I want to start by saying that the employee who helped me was great. She was friendly, professional, and ultimately waived the fee for me, so this review isn’t a criticism of her at all. My concern is with the store’s return process and how an additional fee is communicated. I came in to return a phone through Bell’s Device Return Option. Bell had advised me that I could return the phone at a Bell store, and Bell’s online documentation also provides the option of returning the device yourself using a prepaid shipping label. Nowhere in the Bell information I was provided or could find was I told to expect an additional $20 fee for returning the device at a store. I specifically chose to bring the phone into a Bell store because it felt more official and reliable than putting an expensive device in the mail and hoping it arrives and is processed correctly. I was happy to make the trip for that peace of mind. When I arrived, however, I was verbally told there would be a $20 shipping fee. I asked whether this fee was documented anywhere, posted in the store, or communicated to customers beforehand, and I was told that it wasn’t. That’s the part I find unreasonable. Bell itself provides a prepaid shipping label if I return the device myself, and Bell’s documentation tells customers that returning the device at a Bell store is an option. If an individual store is then going to charge $20 for that process, customers should be clearly informed of that fee before they arrive. It would be like getting to the checkout at a grocery store and suddenly being told there’s a $10 cashier handling fee that wasn’t posted, disclosed, or communicated beforehand. Even if the store has decided to charge such a fee, customers should know about it before they’re standing at the counter. Again, the employee handled the situation very well and waived the charge, which I appreciated. My feedback is entirely about transparency. If this location charges a $20 fee for Device Return Option returns when Bell itself provides a prepaid return method, that fee should be clearly posted and communicated to customers in advance.

Frequently Asked Questions About Bell