Bell

4.6
190 reviews

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.

Location

Bell
3147 Douglas St, Victoria, BC
V8Z6E3, Canada

Hours

Reviews

4.6
190 reviews
5 stars
164
4 stars
4
3 stars
4
2 stars
0
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff at this location consistently received praise for being friendly, knowledgeable, and helpful, with many customers highlighting specific employees like Jijo, Balaji, and Fahim for their exceptional service.

Professionalism

Numerous reviews noted the professionalism and patience of the staff, particularly in handling complex issues and providing detailed explanations of plans and products.

Positive Experiences

Many customers reported having enjoyable experiences during their visits, often mentioning the welcoming atmosphere and the staff's willingness to go above and beyond to assist.

Mixed Feedback

While most reviews were positive, there were a few instances of negative experiences, particularly related to customer service interactions that left some customers frustrated.
  • CC
    CAARNAAMA
    1 day ago
    5.0
    Lauren was really patient we had some trouble setting up the device but she was helpful and got us what we needed
  • ZM
    Zain Mumtaz
    Dec 27, 2025
    5.0
    The people working at this location were amazing and super helpful, especially a big shout out to Evan and Fahim who not only saved me a lot of money from my Telus bill, they also took the time to walk me through what might be the "BEST" deal for me and my family. Big shout out to the manager as well who just made the entire experience super easy and not scary.
  • PK
    Pebble Kee
    Dec 27, 2025
    4.0
    Evan and Fahim - patient, professional and respectful. - À very positive experience that we made on a whim! - À grand $avings for our monthly network expenses Thank you !
  • KY
    Kent Yuyitung
    Dec 24, 2025
    5.0
    Evan and Fahin at the Bell store in Mayfair!! Knowledgeable, friendly, and absolutely trust worthy. Had such a pleasant, painless transaction switching our courier! Merry Christmas.
  • KA
    kaylynn atleo
    Dec 4, 2025
    5.0
    I called customer service about the upgrade they kept bugging me about so I gave in and called I asked c.s can you tell me about these 2 phones I can upgrade to etc she was telling me about the first phone then I said k tell me about this other phone she said okay well you just lost out on the one I was telling you we have no more of that phone i said well tell me about this one she goes on and on saying I have to pay 80 activation before they MAIL the phone if I didn't like the phone I can return in 15 days I then said is this online only offer or can I go into the store I wanna see the difference she told me no it's online or via call I'm like why she said the stores didn't have no stock that's why it's only online that they had to mail it and would take 3-5 business days and online it said complete different then I said where you seeing this amount etc and I asked if I can screen shot and email then she tries to make my bill higher I said I'm going to go to the store she kept insisting I wasn't going to get the same offer and I would have to wait longer for the phone so I go to Mayfair talked to Fahim A. I told him what customer service told me and he went and did his job and said that's so not true after setting me up with the phone and even cheaper bill I told him he gets 5 stars and a promotion I suggest you go see this store they don't give you the o I didn't read the fine print thank you so much Fahim keep doing what you doing cause good customer service goes along ways with by word of the mouth or here on Google 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟and your other rep as well I didn't get her name you guys are a good team I appreciate you both

Frequently Asked Questions About Bell

What products and services does the Bell store at Mayfair Shopping Centre offer?

The Bell store offers Bell Mobility phones, tablets and mobile internet, Bell Satellite TV, Bell Fibe TV, internet service, home phone services, and related accessories and devices on Canada's best network.

Where is the Bell store located in Victoria, BC?

The Bell store is located at 3147 Douglas St, Level 1-632, Mayfair Shopping Centre, Victoria, BC, V8Z6E3, Canada.