Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.
It was a fantastic experience Atharva knows his stuff and is a credit to your company
Greg Joplin 😀
MF
Maggie Foxx Foxx
Nov 1, 2025
5.0
Aharva from the downtown Bell is the most amazing in customer service person I have ever had experience. He was so kind and patient helping out with my bell account issues. Thank you so much for your dedication in customer service. I would make ten stars review is I could.
-Maggie
ES
Emuli Shet
Oct 19, 2025
5.0
Big thanks to Atharva!
I recently made the switch from TELUS to Bell Mobile, and I couldn't have done it without Atharva's outstanding support. He was incredibly professional, patient, and understanding throughout the entire process. Not only did he help me secure a much better deal, but he also took the time to explain everything clearly and made sure I was comfortable every step of the way.
This was by far the best customer service experience I’ve ever had. Atharva truly went above and beyond, and I’m grateful for his help. Thank you again for making this transition so smooth and stress-free!
RL
Richard Van Leeuwen
Oct 19, 2025
5.0
Adam (and Jeremy) were awesome recently. I had to add an Apple Watch to my plan and they were very helpful and diligent is solving the issues and getting everything working as it should. Thank you!
MS
Maria Safa
Sep 24, 2025
5.0
I had a great experience with Adam at Bell. He was very professional and took the time to explain everything clearly. He helped me find the best option that suited my needs and made the whole process smooth and stress-free. His customer service skills are outstanding, and I really appreciate his patience and support. Thank you, Adam!"
The Bell store is located at 1150 Douglas St, Level 1-218A, The Bay Centre, Victoria, BC, V8W3M9, Canada.
What are the Bell store's hours of operation?
The Bell store is open Monday to Wednesday and Saturday to Sunday from 10:00 AM to 6:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM. Holiday hours vary, so please check specific dates.
What telecommunications services does Bell Victoria Bay Centre offer?
Bell offers personal and business communications services including Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
Which payment methods are accepted at the Bell store?
The Bell store accepts American Express, cash, check, MasterCard, and Visa as payment options.
What products can I find at the Bell store in The Bay Centre?
You can find phones, tablets, mobile internet devices, mobile TV products, rate plans, and Lucky Mobile and Virgin Plus SIM cards at the store.
Does the Bell store provide support for internet and TV services?
Yes, Bell provides services such as television service provider options, channels and programming, pay per view, on demand, internet service provider, internet modems and connections, internet security, and more.
Which nearby retail stores can I visit along with the Bell store at The Bay Centre?
Nearby retail stores include GameStop for video games and media, Ardene for clothing and fashion accessories, and Shoe Warehouse for shoes and fashion accessories.
Are there nearby dining options around the Bell store at The Bay Centre?
Yes, nearby dining options include Edo Japan for Japanese fast food, Osa Café Dessert for bakery and desserts, and Opa! Souvalaki for Greek cuisine.
Where can I find financial and travel services near the Bell store?
Coast Capital Savings credit union and MaritimeTravel travel services are located nearby for banking and travel needs.
How can nearby transit and government services help me when visiting the Bell store?
Nearby Service Canada Centre and Passport Services, as well as the Government of Canada offices, can assist with government-related inquiries; these are conveniently located to help you combine errands when visiting Bell.