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Virgin Plus

4.7
(250 reviews)

Business Details

700 Georgia St W, Vancouver, BC
V7Y1K8, Canada
(604) 484-4045
https://www.virginplus.ca

About

Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop

Location

Virgin Plus
700 Georgia St W, Vancouver, BC
V7Y1K8, Canada

Hours

Reviews

4.7
250 reviews
5 stars
228
4 stars
3
3 stars
2
2 stars
1
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting individuals like Akash, Hark, and Peter.

Sales Experience

Customers reported positive experiences with the sales process, noting that staff provided clear explanations and helped them find the best deals.

Mixed Feedback

While many reviews were positive, some customers expressed frustration with service issues, particularly regarding account changes and billing problems.

Professionalism

Several reviews mentioned the professionalism of staff members, who were described as friendly and accommodating, making the experience enjoyable.
  • GG
    Garv Gill
    Feb 19, 2026
    1.0
    So i’ve had a home phone line number with virgin for over 20 years. i wanted to change the phone port from virgin to telus, keep the number, just change the port. simple right? for 3 MONTHS i’ve been calling virgin to change the port, i had telus send the request MANY times, but every time virgin would say it’ll be done in a couple days. so a few months pass by and i call them maybe once or twice a month, they say the same thing, and sometimes they’d be like they didn’t get a request, every operator said different things. one day i decided to call both telus and virgin on separate lines, and they both kept blaming each other. virgin said telus didn’t send it, and telus said they sent it. eventually we found out virgin was denying the request to switch the port on their end. i mean i absolutely can’t believe it, who are the people virgin is hiring because they all need to be fired, absolute despicable service, and an absolute headache to deal with these people. 0/10.
  • KF
    Kim Alison Fraser
    Feb 10, 2026
    5.0
    Hark was amazing! Such a huge help! 10/10
  • RL
    Ryan Lawrence
    Feb 9, 2026
    5.0
    I wanted to inform Virgin of a superstar - Peter at the kiosk at Pacific Center. He was very helpful and knowledgeable about the systems and products. Your assistance was appreciated.
  • MW
    Mike “Winter Wolf”
    Jan 30, 2026
    1.0
    When asked help with a physical mobile problem he suggested I go to Samsung since still under warranty
  • ML
    Matt L
    Jan 16, 2026
    5.0
    I had a good experience at this kiosk. They completed my upgrade and I left with a new phone, and they even threw in an essentials package that came with an iQ wireless charger, case, screen protector, and charging block. I was pretty stoked about that!

Frequently Asked Questions About Virgin Plus

What are the operating hours of Virgin Plus at Pacific Centre?

Virgin Plus at Pacific Centre is open from 10:00 AM to 7:00 PM Monday to Wednesday, 10:00 AM to 9:00 PM Thursday and Friday, 10:00 AM to 8:00 PM on Saturday, and 11:00 AM to 7:00 PM on Sunday.

Where is Virgin Plus located in Vancouver?

Virgin Plus is located at 700 Georgia St W, Level 1-Z016, Pacific Centre, Vancouver, BC V7Y1K8, Canada.

Brand Certified Facts from Virgin Plus

Virgin Plus partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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