Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Vancouver in Vancouver offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.9
541 reviews
5 stars
210
4 stars
47
3 stars
24
2 stars
18
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Lise received numerous accolades for her exceptional customer service, being described as friendly, helpful, and knowledgeable.
Delivery Issues
Many customers reported significant delays and issues with package deliveries, including lost packages and poor communication regarding delivery status.
Staff Attitude
While some staff were praised for their friendliness, others were criticized for being rude or unhelpful, particularly in high-pressure situations.
Accessibility Concerns
Several reviews highlighted issues with accessibility and communication, particularly for disabled customers, indicating a need for improvement in these areas.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service while others expressed frustration over delays and inadequate support.
- KZKinley Zangmo2 days ago5.0I had a great experience shipping from DHL, the staff - Aidin was very kind and helpful. He helped us clear our doubts and answered with details. He was sweet to everyone coming. His level of customer service was extremely impressive. I hope to use more DHL service from now on.
- TATayaba AbbasiOct 29, 20251.0I went to the location at 6:15 p.m., well before the 7 p.m. closing time. When I mentioned my shipment, the staff member immediately told me it would cost over $100, in a tone that felt as if he assumed I couldn’t afford it. When I confirmed I was fine with the cost, he abruptly said he couldn’t process my request because it would “take too long.” It’s disappointing that DHL employs staff who refuse service so dismissively, especially before closing time.
- NRNathaniel RobertsonOct 28, 20251.0Came before closing at 635 refused to send package
- DBDarrell BOct 20, 20255.0I've always had a good experience at this location.. I can't remember her name, but the lady with the red hair is awesome. Way better than FedEx in my humble opinion.
- JWJen WearingOct 14, 20255.0Lise went above and beyond to help me out returning something. She was sure knowledgeable about the newest battery regulations. This would have been so frustrating without her help.
Frequently Asked Questions About DHL Express Service Point Vancouver
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What are the operating hours of DHL Express Service Point Vancouver?
The service point is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 12:00 PM to 6:00 PM, and closed on Sunday.
How much does shipping cost at DHL Express Service Point Vancouver?
Shipping cost depends on the weight, size of the shipment, and destination country. The Express Easy product offers preset pricing based on box size.
Can I ship packages domestically within Canada at this DHL location?
Yes, starting May 2025, DHL Express Canada offers nationwide domestic shipping for documents and packages within Canada at this location.
Are there any size or weight restrictions for shipments at the Vancouver Service Point?
Shipments should not exceed 30 lbs, but this restriction applies to pop-up locations only.
Can I ship medication through DHL Express Service Point Vancouver?
Certain medications may be shipped to specific countries. An agent at the Service Point can assist with requirements based on your destination.
Does DHL ship to P.O. Boxes from this Vancouver location?
No, DHL does not ship to P.O. Boxes.
What payment options are accepted at DHL Express Service Point Vancouver?
Payment options include American Express, Apple Pay, MasterCard, and Visa.
Is the DHL Express Service Point Vancouver wheelchair accessible?
Yes, the location has a wheelchair accessible entrance.
What nearby transportation options can help me get to DHL Express Service Point Vancouver?
The TransLink-SB Howe St NS Dunsmuir St Bay 3 bus station is nearby, providing convenient public transit access to the service point.
What other services or shops are near DHL Express Service Point Vancouver that I could visit?
Nearby you can find New Look Eyewear for optometry services and Chura Hair Salon for hair care, making it easy to combine errands with your DHL visit.
Are there any charity organizations close to DHL Express Service Point Vancouver?
Yes, Odihiempowers, a charity organization, is located nearby, which might be of interest before or after your visit to DHL.