Business Details
About
Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.
Location
Hours
Reviews
4.7
263 reviews
5 stars
232
4 stars
9
3 stars
4
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Pouria and James.
Sales Experience
Several reviews noted positive experiences with sales consultants who provided clear information and helped customers find suitable plans.
Store Environment
Some customers mentioned the store's cleanliness and organization, while others pointed out issues with the store's condition.
Communication Issues
A number of reviews expressed frustration with miscommunication and lack of clarity regarding services and account management.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which contributed to a smoother purchasing process.
- KRKhaled Rezk3 days ago1.0Bell mobility, customer support person cancelled my phone number by mistake, they couldn’t recover it. Keep lying to me about it being resolved in the future. First time called them their new support person said it will get resolved in 30 minutes after restarting my phone, I tried that nothing happened. Next I tried visiting the branch also no help they made me call their retention team and they wasted an hour on the phone with me said someone ported my phone outside. This is the worst company ever! I will sue them even if it costs me more money. Don’t use this stupid company unless you want to work with trash customer service. Note the person in the branch didn’t do any mistakes himself at least he was honest saying he can’t help, however the people he connected me with are the worst.
- KNKrista NielsenSep 29, 20251.0Horrible I regret switching to bell so much.
- JMJeremy MaerklSep 4, 20255.0The sales consultant, Dickson, was EXTREMELY helpful with getting us set up on our phone plans. Thanks a lot!
- KZKot ZakatnyJul 2, 20255.0People working here are very kind, patient and helpful. Special thank you to Pouria, who walked me through the entire phone switch process and then applied a protective screen like a pro he is.
- CRChristine RobillardJul 2, 20253.0The consultant was obviously busy doing something else and wanted to get back to it. Pretty disappointed by the service. The consultant could not clarify an information written down on website and had no wish to look it up or find out with help. Last time I went it to sign my new plan, I was really happy with service. I might just have to go with Telus, on a family member deal.
Frequently Asked Questions About Bell
What services and products does Bell offer at the 698 Broadway W Vancouver location?
Bell offers personal and business communication services, including Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect, along with smartphones, tablets, connected devices, and accessories.
Where is the Bell store located in Vancouver?
The Bell store is located at 698 Broadway W, Vancouver, BC, V5Z1G1, Canada.
What are the store hours for Bell at 698 Broadway W?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at the Bell store?
The Bell store accepts American Express, Cash, Check, Mastercard, and Visa for payment.
Can I get help with my smartphone or upgrade my phone at this Bell store?
Yes, the Bell store provides the latest smartphones, phone upgrades, trade-in options, and accessories to suit your needs.
Does Bell offer services for home internet and TV at this location?
Yes, Bell provides Bell Internet, Bell Satellite TV, Bell Fibe TV, and related internet and television services at this store.
Is the Bell store located near any coffee shops or places to relax before or after my visit?
Yes, nearby coffee shops include Starbucks, AVIK, K Cafe, and Blenz Coffee, where you can relax or have a drink before or after your Bell store visit.
Are there any nearby public transit options to get to the Bell store?
Yes, Bus Stop 50925, served by bus routes 9 and 17, is nearby and can help you reach the Bell store easily.
What other services or amenities are available near the Bell store in Vancouver?
Nearby amenities include hair salons like Hive Hair Spa and Scott Hamilton Hair Design, medical centers such as WELL Health Medical Centres - City View, and restaurants like River Sushi and Shanghai Lu Restaurant.
How can I contact the Bell store for inquiries or support?
You can contact the Bell store by phone at +1 604-678-9175 or visit their website at http://storelocator.bell.ca/bellca/en/BC/Vancouver/Bell-West-Broadway-Mall-2/BC862.