Bell

4.5
453 reviews

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.

Location

Bell
10355 152 St, Surrey, BC
V3R7C1, Canada

Hours

Reviews

4.5
453 reviews
5 stars
387
4 stars
9
3 stars
9
2 stars
4
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Mandy, Navpreet, and Fakhir.

Mixed Experiences

While many reviews were positive, there were also several negative experiences reported, particularly regarding unprofessional behavior from some staff members.

Product Knowledge

Customers appreciated the staff's ability to explain plans and products clearly, helping them make informed decisions.

Service Efficiency

Several reviews noted that the service was quick and efficient, with staff assisting in a timely manner during phone upgrades and plan changes.
  • WS
    Wahed Suhrabi
    1 day ago
    5.0
    Mandy was super kind and helpful she walked us through every process of the set up.
  • JB
    Jason Bonett
    6 days ago
    1.0
    Guidlford Mall Bell, I walked in there was 4 employees in Uniform just standing around No Customers except two guys that walking an out because noone even acknowledged them, the Skinny girl looked at me rolled her eyes and went to the back the others were just chatting I said to the girl after she came back; i had a question she said "if you are looking for phones you need to call the stores and asked if they have what want" i said I am at the store and she said No you need to call. So i walked out, how are these people even in business no wonder that store is always empty
  • NS
    NORAIR sayg
    Jan 4, 2026
    5.0
    Mandy is a great person and she is wonderful in her job
  • LS
    Lawrence Salaver
    Dec 31, 2025
    2.0
    I just moved my phone services with Bell during Boxing day but I'm not happy with their customer services. I called their customer services but I was put on hold & the agent never came back to me. I decided to go to the store since I live close to the mall (I was still on hold on the phone until I reached the store). As soon as I got in, I was never greeted & was told to go to where I changed my plan. Although he was able to answer my concern, he never showed any interest in assisting me. Very bad first customer service experience.
  • AH
    Arly Huaman
    Dec 26, 2025
    5.0
    Randy helped me a couple months ago and today I went back and he was excellent! He helped me with some issues I had and answer all the questions. Really good location!

Frequently Asked Questions About Bell

Where is the Bell store located in Surrey?

The Bell store is located at 10355 152 St, Level 1-1153, Guildford Town Centre, Surrey, BC, V3R7C1, Canada.

What are the Bell store's hours of operation?

The Bell store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sunday. On holidays like November 11, it operates from 11:00 AM to 7:00 PM.