Bell

4.5
444 reviews

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.

Location

Bell
10355 152 St, Surrey, BC
V3R7C1, Canada

Hours

Reviews

4.5
444 reviews
5 stars
381
4 stars
9
3 stars
9
2 stars
3
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being polite, helpful, and knowledgeable, with specific mentions of employees like Mandy, Navpreet, and Fakhir.

Professionalism

Many reviews highlighted the professionalism of staff members, particularly in assisting with phone upgrades and plan changes.

Positive Experiences

Numerous customers reported having smooth and enjoyable experiences, often recommending specific staff members for their exceptional service.

Mixed Feedback

While many reviews were positive, there were a few negative experiences reported, particularly regarding one staff member's unprofessional behavior.

Product Knowledge

Staff demonstrated a strong understanding of products and plans, helping customers make informed decisions.
  • AC
    aifen chu
    5 days ago
    5.0
    Mandy helped me at bell Guildford town Centre she explained all the process to me very nicely. Navpreet has also helped me further process and trading in. I recommend getting service from them. Both girls are very knowledgeable and helpful.
  • DK
    DELIGHT BBQ KING
    5 days ago
    5.0
    Mandy and Navpreet at Guildford helped me to get my phone upgrade and also helped with data transfer. They were very kind and patience with the whole process, explained everything with details. It was very easy dealing with them. Love the girls!!!
  • LR
    Lakshmikanth Kishor Rabi
    Nov 16, 2025
    5.0
    Moe helped me get a BYOD plan particular to my situation. He was patient and courteous in answering all questions I had and also guided me well throughout the process at this store. I also visited the store later with a question and the staff were helpful. Gladly recommend their service.
  • JI
    Josephine Itucas
    Nov 11, 2025
    5.0
    I did not regret going back to Bell. It has better plan deals and credits compared to my last provider. And the signal, hands down! Moe did an great service! 👏 He was exceptionally knowledgeable and patient with our questions, even made my and husband's monthly bill lower. I recommend Bell and its GTC location. Thank you very much, Moe! We are happy return customers! :)
  • RD
    Rupinder Dhillon
    Nov 5, 2025
    5.0
    Just had an amazing experience with Randy at the store today. Great and welcoming guy. He is such a soft spoken person and listen to your each and every detail. He ran our whole process smoothly and helped us by providing great service. Thank you Randy.

Frequently Asked Questions About Bell

Where is the Bell store located in Surrey?

The Bell store is located at 10355 152 St, Level 1-1153, Guildford Town Centre, Surrey, BC, V3R7C1, Canada.

What are the Bell store's hours of operation?

The Bell store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sunday. On holidays like November 11, it operates from 11:00 AM to 7:00 PM.