Bell

3.8
148 reviews

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best national network. Find out about Canada’s best satellite TV service.

Location

Bell
12885 80 Ave, Surrey, BC
V3W0E6, Canada

Hours

Reviews

3.8
148 reviews
5 stars
98
4 stars
5
3 stars
2
2 stars
0
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Misleading Information

Several reviews mentioned being misled about pricing and plans, causing frustration and dissatisfaction.

Positive Experiences

A number of customers praised specific employees for their helpfulness and professionalism, highlighting good service.

Long Wait Times

Customers frequently complained about long wait times and inefficient service during their visits.

Store Management

Negative feedback included complaints about the store manager's unprofessional behavior and lack of empathy.
  • SM
    Shera Masih
    Oct 7, 2025
    1.0
    Very bad experience at this Bell store. The employees were rude and not helpful at all. They didn’t try to solve my issue and spoke in a very disrespectful way. I’m very disappointed with their customer service. Person was working 5 oct 12pm afternoon shift.. he said nobody gonna solve your problem.. then i went to nordel way store he solved within 10 min ….
  • CS
    charanjit singh
    Oct 7, 2025
    1.0
    Very bad experience at this Bell store. The employees were rude and not helpful at all. They didn’t try to solve my issue and spoke in a very disrespectful way. I’m very disappointed with their customer service.
  • SK
    Sukhmandeep Kaur
    Aug 4, 2025
    1.0
    I had a very bad experience at the Bell store. The salesperson was extremely rude and didn’t know how to talk to customers. We are also working people, but we still know how to speak respectfully with others. His attitude was completely unprofessional and disrespectful. Bell should train their staff to treat customers properly. I do not recommend this location to anyone.
  • AP
    abijot Pandher
    Feb 7, 2021
    5.0
    Best customer service ever! I was having troubles with Apple Watch for like two months. The guy working there spent like an hour to solve our issue. And now our watch is working fine. Glad to receive customer service like this.

Frequently Asked Questions About Bell

What types of products and services does Bell provide at the Payal Business Centre in Surrey?

Bell offers smartphones, tablets, connected devices, accessories, and personal and business communication services including Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.

What are the store hours for the Bell location at Payal Business Centre?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.