Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.6
164 reviews
5 stars
138
4 stars
10
3 stars
5
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Douglas, Enoch, and Dickson, highlighting their knowledge and willingness to assist.
Service Issues
Some customers reported significant frustrations with service failures and poor customer support, describing experiences as bureaucratic and inefficient.
Sales Experience
Several reviews noted positive experiences during the sales process, with staff providing clear explanations and helping customers find suitable plans.
Mixed Feedback
While many reviews were positive, there were also complaints about misleading information regarding plans and difficulties with service activation.
- GLGigi LinDec 28, 20255.0We were there to update our family phone plan on Boxing day, thank you so much for Aaron's above and beyond customer service. He was very efficient, clear, and understood our needs. We weren't really planning to switch at first, but his great service helped us made the decision way easier.
- CGCasey GrafeNov 29, 20255.0Calvin was super knowledgeable about all the phone plans, and he's a fantastic sales associate! If you're thinking about getting a new phone or plan, definitely ask for him!
- MSMarc SuretteOct 27, 20255.0Douglas was awesome, knew the product and was efficient in his service! Thank you Douglas
- LDLouise d'EntremontOct 27, 20255.0Douglas was very very helpful! Thankful for you!
- SDSage DeolSep 27, 20255.0Farhan was amazing at serving us. He was super helpful and very nice. Definitely referring all my friends
Frequently Asked Questions About Virgin Plus
Where is Virgin Plus located?
Virgin Plus is located at 6060 Minoru Blvd, Level 1-Z018, Richmond Centre, Richmond, BC, V6Y2V7, Canada.
What are the operating hours of Virgin Plus?
Virgin Plus is open Monday to Saturday from 10:00 to 21:00 and on Sunday from 11:00 to 19:00.
What type of services does Virgin Plus offer?
Virgin Plus provides telecommunications services and operates as a cell phone store.
How can I contact Virgin Plus by phone?
You can contact Virgin Plus by phone at +1 604-247-1153.
Does Virgin Plus have an online presence?
Yes, you can visit Virgin Plus's website at https://www.virginplus.ca.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open for business as it is not closed.
What nearby mobile phone stores are close to Virgin Plus?
Nearby mobile phone stores include Bell, Virgin Mobile Canada, Koodo Mobile - Richmond Centre, Apple Richmond Centre, Mobilinq, and The Source, providing customers with multiple options for telecommunications and device services within Richmond Centre.
Are there any nearby clothing stores near Virgin Plus?
Yes, nearby clothing stores include BOSS Shop, Old Navy, Roots, Nike Canada, and BB.GG, offering a variety of apparel options for customers to explore before or after visiting Virgin Plus.
What dining options are available near Virgin Plus at Richmond Centre?
Nearby dining options include A&W Canada and A&W, both popular fast food restaurants where customers can grab a burger before or after their visit to Virgin Plus.
Are there any specialty shops or gift stores located near Virgin Plus?
Yes, nearby specialty and gift shops include Ann-Louise Jewellers, Gladstone Jewellers, Pandora Richmond Centre, Showcase (flowers and gifts shop), and MAC Cosmetics for beauty supplies.