Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.6
162 reviews
5 stars
136
4 stars
10
3 stars
5
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by staff members like Douglas, Enoch, and Dickson, highlighting their friendliness, helpfulness, and professionalism.
Service Issues
Some customers reported significant frustrations with service failures and unresolved issues, leading to dissatisfaction with the overall experience.
Knowledgeable Staff
Several reviews noted the staff's expertise and ability to explain plans and services clearly, contributing to a positive customer experience.
Positive Experiences
Numerous customers shared positive experiences, particularly with staff who went above and beyond to assist them, making the process smooth and enjoyable.
Inconsistent Experiences
While many reviews were positive, there were also mentions of inconsistent service quality, with some customers feeling neglected or receiving inadequate assistance.
- MSMarc SuretteOct 27, 20255.0Douglas was awesome, knew the product and was efficient in his service! Thank you Douglas
- LDLouise d'EntremontOct 27, 20255.0Douglas was very very helpful! Thankful for you!
- SDSage DeolSep 27, 20255.0Farhan was amazing at serving us. He was super helpful and very nice. Definitely referring all my friends
- JLJeinny LouieSep 24, 20255.0Wonderful service with Douglas at Richmond Centre Virgin mobile. He set up my mom's new phone and offered a great appropriate plan for her.
- ZUZabih UllahSep 14, 20251.0My experience with Virgin Mobile has been nothing short of a Kafkaesque nightmare. Over the past 24 days, I have faced a litany of service failures that remain obstinately unresolved. The customer support is woefully inadequate, resembling a poorly orchestrated farce. Despite my numerous attempts to seek assistance, I have been met with interminable wait times and representatives who seem utterly ill-equipped to address my concerns. Each interaction feels like a descent into a bureaucratic labyrinth, devoid of any semblance of effective solutions. When I upgraded my mobile device, I specifically requested the continuation of my homeland call service. The salesperson, in a moment of apparent assurance, contacted their office to reconfirm that my service would remain uninterrupted. I was instructed to wait for three days, but after this inordinate period, I found myself ensnared in the same predicament, necessitating yet another visit to the store. During this latest encounter, I was informed that the supervisor had been consulted, only to be met with the disheartening response that I should wait another three days. At this juncture, I cannot help but feel as though I am engaging with a company that operates with the inefficiency of a developing nation rather than a reputable Canadian provider. The pervasive lack of care and professionalism is staggering. I have ultimately resolved to sever ties with this abysmal operating company and all its associated brands, as they clearly exhibit a flagrant disregard for customer satisfaction. In summation, my experience with Virgin Mobile has been profoundly unsatisfactory. I expected a higher standard from a provider of this magnitude, particularly concerning customer service and network integrity. I hope this review serves as a cautionary tale for prospective customers, steering them away from the frustrations I have endured.
Frequently Asked Questions About Virgin Plus
Where is Virgin Plus located?
Virgin Plus is located at 6060 Minoru Blvd, Level 1-Z018, Richmond Centre, Richmond, BC, V6Y2V7, Canada.
What are the operating hours of Virgin Plus?
Virgin Plus is open Monday to Saturday from 10:00 to 21:00 and on Sunday from 11:00 to 19:00.
What type of services does Virgin Plus offer?
Virgin Plus provides telecommunications services and operates as a cell phone store.
How can I contact Virgin Plus by phone?
You can contact Virgin Plus by phone at +1 604-247-1153.
Does Virgin Plus have an online presence?
Yes, you can visit Virgin Plus's website at https://www.virginplus.ca.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open for business as it is not closed.
What nearby mobile phone stores are close to Virgin Plus?
Nearby mobile phone stores include Bell, Virgin Mobile Canada, Koodo Mobile - Richmond Centre, Apple Richmond Centre, Mobilinq, and The Source, providing customers with multiple options for telecommunications and device services within Richmond Centre.
Are there any nearby clothing stores near Virgin Plus?
Yes, nearby clothing stores include BOSS Shop, Old Navy, Roots, Nike Canada, and BB.GG, offering a variety of apparel options for customers to explore before or after visiting Virgin Plus.
What dining options are available near Virgin Plus at Richmond Centre?
Nearby dining options include A&W Canada and A&W, both popular fast food restaurants where customers can grab a burger before or after their visit to Virgin Plus.
Are there any specialty shops or gift stores located near Virgin Plus?
Yes, nearby specialty and gift shops include Ann-Louise Jewellers, Gladstone Jewellers, Pandora Richmond Centre, Showcase (flowers and gifts shop), and MAC Cosmetics for beauty supplies.