Business Details
About
Water Cooler Supplier
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Primo Brands Delivery - Plant Facility
6560 McMillan Way, Richmond, BC
V6W 1L2, Canada
Hours
Reviews
1.8
269 reviews
5 stars
44
4 stars
9
3 stars
5
2 stars
5
1 star
206
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported missed deliveries and poor communication regarding delivery schedules.
Customer Service
Feedback indicates that customer service is often unhelpful, with long wait times and unresponsive representatives.
Product Quality
While many customers appreciate the quality of the water, the overall service experience has led to dissatisfaction.
Long-time Customers
Some long-term customers expressed disappointment with the decline in service quality over recent years.
- CCChristine Cohen CohenDec 16, 20255.0Always pleased with my experience, happy to get actual Spring water ❤️
- CCCharlie CrowdisDec 9, 20251.01 Star review is too kind. I have been a customer since 2021. I have not received proper delivery with Primo / Canadian Springs ever, however I continued service as I would still get deliveries at least once a month and could stock up on items from the driver when they arrived. However since June I receive my delivery sporadically and none of my empty jugs have been taken by the driver for deposit return. I have 15 empty jugs currently and Primo/Canadian Springs refuses to show up and take them. They have also billed for items on a delivery I never received in November. I've contacted them thru email form on the website, telephone (5x) and live chat being promised that my issues will be resolved and nothing ever comes of it. The customer service is abysmal. I would recommend driving to Hope and bottling your water yourself as it would be quicker than dealing with this company.
- MHMelanee HendersonSep 4, 20251.0I'm not sure the women know what they are doing! I have talked to them 3 times this morning....
- CNc nSep 2, 20255.0I have been a customer to canadian springs for many yeard and always feel like a valued customer
- SSSanjeet SinghJul 21, 20255.0Quality is better than other companies 👍 Taste is good
Frequently Asked Questions About Primo Brands Delivery - Plant Facility
What products and brands does Primo Brands Delivery - Plant Facility offer?
We offer a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts®, Splash Refresher™, and AC+ION® delivered directly to your home or business.
What are the operating hours for Primo Brands Delivery - Plant Facility?
Our facility operates Monday through Friday from 8:30 AM to 4:00 PM and is closed on weekends and major holidays such as November 27 and 28, and December 25, 2025.
Does Primo Brands Delivery offer pickup and delivery services?
Yes, we provide delivery services to our customers as part of our Water Direct program.
How can I place an order with Primo Brands Delivery?
You can place an order online at https://www.canadiansprings.com/ca-en/home/bottled-water-delivery-service or contact us via phone at 1-877-442-7873.
What payment options are accepted at Primo Brands Delivery?
We accept American Express, Discover, MasterCard, and Visa for payments.
How can I contact Primo Brands Delivery for support or inquiries?
For support, you can email social@primowater.com or call our toll-free number at 1-877-442-7873. Due to high volume, email may result in a faster response.
What COVID-19 safety measures has Primo Brands Delivery implemented?
We are experiencing high volume and apologize for delays. Please refer to https://primowater.com/covid-19-response/ for detailed COVID-19 information and safety measures.
What nearby places might be of interest to customers visiting Primo Brands Delivery - Plant Facility?
Customers might be interested in visiting the Canadian Springs - Plant Facility, AquaTerra (Canadian Springs) water supplier, and The Pacific Safety Center nearby, which may offer related services or resources.
Are there dining options near Primo Brands Delivery - Plant Facility?
Yes, nearby dining options include Blue Duck Cafe, Bala Foods Asian restaurant, and other eateries where customers can enjoy meals before or after visiting us.
How can proximity to nearby businesses like Canadian Springs and AquaTerra benefit Primo Brands customers?
Our proximity to Canadian Springs and AquaTerra allows for streamlined access to a variety of water products and services, facilitating prompt delivery and enhanced support for both home and commercial customers.