Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Richmond in Richmond offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.4
501 reviews
5 stars
137
4 stars
34
3 stars
15
2 stars
17
1 star
298
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and difficulty reaching a human representative.
Delivery Issues
Numerous reviews highlighted significant delivery problems, including missed delivery attempts, packages held for extended periods, and lack of communication regarding delivery status.
Staff Performance
While some employees received praise for their helpfulness, many reviews indicated inconsistency in staff performance, with some being described as rude or unprofessional.
High Costs
Customers frequently mentioned high shipping costs and unexpected fees, leading to dissatisfaction with the overall value of the service.
Mixed Experiences
There were a few positive reviews praising specific employees and locations, indicating that experiences can vary significantly depending on the staff and location.
- JOJennifer Ong4 days ago5.0I had a very positive experience here this morning. Kevin was so very patient and helpful with the process of sending a package from Vancouver to Kuala Lumpur. I’m very thankful
- PWPhil WuNov 12, 20251.0Brutal. No one manning the desk and the press for service button is not connected to anything. 30 minutes no one here.
- MKMostafa KazemiNov 7, 20251.0They returned my envelope for no logical reason which is costed me $75 and told me we are not refunded your money as well. They told my we returned due to Trump policy.😳😐😶
- SBSharon BoldersonOct 6, 20251.0Don’t attempt to see if you are home
- TATheAvitar AvitarOct 4, 20251.0DHL is so bad. The driver says I have the wrong address, when Ive been using the same one for the same delivery from last week. I've spent over an hour trying to contact a human. Up to now, with my tracking #, I still don't know where my package is. Frustrating
Frequently Asked Questions About DHL Express Service Point Richmond
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What are the regular operating hours of DHL Express Service Point Richmond?
The DHL Express Service Point Richmond is open Monday to Friday from 8:00 AM to 8:00 PM, and closed on Saturdays and Sundays.
Can I ship packages domestically within Canada at this DHL location?
Yes, starting May 2025, DHL Express Canada offers nationwide domestic shipping in addition to international services at this location.
What payment methods are accepted at DHL Express Service Point Richmond?
You can pay using American Express, Apple Pay, Mastercard, or Visa at this location.
What is the maximum weight for shipments at this DHL pop-up location?
Shipments should not exceed 30 lbs at this pop-up DHL location.
Does DHL Express Service Point Richmond have wheelchair accessible entrances?
Yes, this DHL location has wheelchair accessible entrances for customer convenience.
Can I ship medication through DHL Express Service Point Richmond?
Certain medications may be shipped to specific countries; agents at this DHL location can assist you with requirements based on your destination.
Is it possible to pay duties and taxes on behalf of the receiver when shipping internationally here?
Depending on local regulations and shipment details, duties and taxes may need to be paid by the receiver, not the shipper.
What nearby cargo and freight services can customers access close to DHL Express Service Point Richmond?
Nearby, customers can find Alaska Air Cargo, Cargojet Inc, and World Cargo Marketing Inc, which provide complementary freight and courier services.
Are there parking facilities near DHL Express Service Point Richmond for customer convenience?
Yes, the nearby Impark parking facilities offer convenient parking options near the DHL Service Point.
Which airports or airline cargo services are located near DHL Express Service Point Richmond that could assist with shipping logistics?
Mega International Air Services, Lufthansa Cargo AG, and Air North Yukon's Airline are nearby cargo and airline services that support air freight transportation in the area.